Supercharge your contact center with ZOOM Video & Telepresence Recording.

Record the whole conversation.
Not just the voice.

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Performance Analytics

Now you can combine data from multiple systems into one view. See live on 17 Feb.
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#1 Workforce Optimization

ZOOM receives perfect scores in DMG's customer satisfaction study. Download the report.

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What's New
in Version 5.7

More power to drive innovative and personalized customer service. Watch now.

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The place where we share stories, insights, tips and tricks. Read on.
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You’ve assembled a crew of amazing people in your contact center.

Help your contact center and back office people do their jobs better, enjoy their work more and keep focused on the things that matter with ZOOM’s solutions.

 

Performance Analytics

Tear down the walls that separate data silos and create the ultimate, unified view, of exactly what is happening in your contact center.

Call, Screen and Video Recording

Capture, store and manage all phone, screen and video recordings for better customer service and improved compliance.

Speech Analytics

Swiftly analyze all your calls to discover and profit from the actionable business intelligence.

Quality Management

Great customer service starts by focusing on the Key Performance Indicators and using your contact center resources efficiently.

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A Comprehensive

A Comprehensive Solution

The ZOOM Quality Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

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indirect sales model

Indirect Sales Model

We deliver software solutions through a network of highly reputable technology partners all around the globe. Our competitive solutions expand our partners' business and help them develop partnerships with their end clients.

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widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

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