Today it’s party time @ ZOOM !
We are celebrating:
the birthdays of our CEO Simon Vostry and President of North America, Brian Shore
ZOOM XMAS with a cooking workshop
and last but not least… we have just released the completely redesigned and rebuilt version of ZOOM ScoreCARD !
The whole company has worked hard and long on achieving [...]
“To measure is to know”
“If you cannot measure it, you cannot improve it.”
(Lord Kelvin; 19th century mathematical physicist)
Every contact center should have defined goals and is expected to operate according to their defined goals.
Examples of these goals are usually found in the following categories:
To provide the best customer experience possible
To increase the company’s [...]
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