ZOOM International http://www.zoomint.com/blog ZOOM International Blog Wed, 04 Jan 2012 09:40:07 +0000 http://backend.userland.com/rss092 en Mind your language! Monitor, evaluate, improve! http://www.zoomint.com/blog/mind-your-language-monitor-evaluate-improve/ Solving The Leadership Paradox http://www.zoomint.com/blog/solving-the-leadership-paradox/ Control charts – what they are and what they can tell us http://www.zoomint.com/blog/control-charts-what-they-are-and-what-they-can-tell-us/ Agent empathy, how on Earth can you measure that? http://www.zoomint.com/blog/agent-empathy-how-on-earth-can-you-measure-that/ Selling quality management – to your agents! http://www.zoomint.com/blog/selling-quality-management-to-your-agents/ Old evaluation forms: vintage or vinegar? http://www.zoomint.com/blog/old-evaluation-forms-vintage-or-vinegar/ Self-evaluation: critical, empowering and creating ownership http://www.zoomint.com/blog/self-evaluation-critical-empowering-and-creating-ownership/ Quality management. It’s not just about saving money! http://www.zoomint.com/blog/quality-management-its-not-just-about-saving-money/ Size does matter! The case for short evaluation forms http://www.zoomint.com/blog/size-does-matter-the-case-for-short-evaluation-forms/ Average Handling Time – What goes up, must come down! http://www.zoomint.com/blog/average-handling-time-what-goes-up-must-come-down/