ZOOM

ZOOM ScoreCARD 4.5.1 Released

Apr 6th, 2010
by David Ruzius.
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dashboard

ScoreCARD Dashboard

Just before easter ZOOM has launched the latest version of ScoreCARD, ZOOM’s Contact Center Quality and Performance Solution.

Next to software enhancements, some major performance improvements plus the addition of Russian language support, this release provides a number of great new features:

  • Contact Center Dashboard; a real-time overview of your contact center performance.
  • Role Manager; create your custom role and permissions structure.

    ScoreCARD Role Manager

    ScoreCARD Role Manager

The release plus all documentation is available for download via the ZOOM Partner Portal.

Read more about the value of Quality and Performance Management for your contact center in the ZOOM ScoreCARD Solution Sheet.

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Win an iPod or Moleskine. Help ZOOM to improve our website.

Feb 8th, 2010
by David Ruzius.
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promo-small2010 will be all about our partners and customers and we are dedicated to provide the best experience possible in working with ZOOM.

The ZOOM website is one of the most important communication channels and we’d like to hear from you, what you think could be improved.

To do so, we’d like to ask you for 5 minutes of your time to fill-in a short survey.

To thank you for your efforts we offer you to enter a draw to win an iPod touch or one of the 10 Moleskine notebooks.

Please access the survey via this link.

Thank you for you help !

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From CTDP to CDN….

Sep 15th, 2009
by David Ruzius.
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cdnZOOM has been a really close partner with Cisco basically since 2001 when we assisted with one of the first deployments of UC Manager (CallManager at that time) and the Contact Center platform.  Since then, we’ve signed up a lot of Cisco partners (more than 200 around the world) and have won a lot of deals together because of our complete and competitive offer.

That relationship continues now that Cisco has launched their Cisco Developer Network program (well, really just an upgrade from CTDP).  Cisco put us on the Solution Developer mid-tier, even though we pushed hard for the Preferred Solution Developer top level.  It’s ok, we will convince Cisco through our big deals and continued development of advanced features that we belong there!
All joking aside, ZOOM is really happy to be a part of this program (our listing in Cisco Partner Catalog).  We expect continuing synergy between us and Cisco – our roadmaps will stay closely aligned and we will engage in more and more local marketing efforts..

For our partners and customers, it means that we will make every effort possible to support new Cisco features right out of the gate (meaning exactly when Cisco launches them) – next up is Call Manager version 8 in Q1 2010 where CallREC will fully support encrypted voice recording.

Stay tuned – more to come from ZOOM International.

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