ZOOM QM Suite 4.6 Released

ZOOM QM Suite Scaling up.

Probably the heat has caused that we almost forgot to break the news that  ZOOM QM Suite version 4.6 has been released and is made available for download…

Enterprise, enterprise,enterprise, enterprise !!!

It is safe to say that this release is all about improved Enterprise Support. Supporting enterprises with their large or complex installations requires the best performance, scalability and high availability options and these are exactly those areas that have been addressed with this release.

Truly supporting  large contact centers and large  Genesys deployments  has raised the bar for ZOOM  to deliver a top-performing and enterprise class product suite and ZOOM is proud to say that with release 4.6 it has successfully delivered a true Enterprise Class product for both Genesys and Cisco environments.

This release brings you:

• Major Database Performance Improvements
• Improved Scalability options
• Support for Genesys High Availability Architecture
• JTAPI Enhancements supporting more and more complex network scenario’s

You could say that all key products from the ZOOM QM Suite have received a big  enterprise ‘power-boost’  to better support large, demanding and complex installations.

As ‘cherry on the pie’, this release also delivers new functionality and a more unified experience. Enjoy new ScoreCARD features to get your quality management program started faster, get more value for money and flexibility using ScreenREC, make your choice in OS platform and integrate ZOOM’s powerful media life-cycle management tools with IBM Tivoli. In more detail…

CallREC and ScoreCARD Unified
Enjoy an unified experience in installing and running CallREC and ScoreCARD. These two flagship products are one step closer to 100% integration.

ScoreCARD Questionaires export and import
ZOOM ScoreCARD now makes it a lot easier to get your Quality Management Program started with it’s Questionnaire Export and Import functionality.

Optimize your ScreenREC usage
ZOOM ScreenREC has undergone significant changes to support the capturing of more screens in higher resolution and allowing for flexible recording rules.

Red Hat Support
Enjoy the freedom of choice in operating system. Next to CenOS you can now choose for Red Hat Enterprise Linux to runs ZOOM products.

IBM Tivoli Support
Use provided scripts to integrate ZOOM Media Lifecycle Management with IBM Tivoli Storage Manager (TSM) to seamlessly backup, archive and restore using TSM.

Read more details in the ZOOM QM Suite 4.6 Release Bulletin. The distribution of this release plus documentation is available for download via the ZOOM Partner Portal.

We’ll have a glass of champagne and then we’ll start work on the 4.7 release. Stay tuned for more product unification and a long list of new CallREC, ScreenREC and ScoreCARD features.