ZOOM is proud to offer the products from the ZOOM QM Suite worldwide via an OEM agreement with Genesys. The products are marketed as “Genesys Quality Management” and are available from the Genesys Product portfolio.
This partnership is the result of Genesys’ decision to provide a full suite of workforce optimization technologies (WOTs) for contact centers. Genesys Quality Management will offer call and screen recording (CallREC and ScreenREC), live monitoring (LiveMON) and quality and performance management (ScoreCARD).
Contact ZOOM for more information.