ScoreCARD Dashboard
Just before easter ZOOM has launched the latest version of ScoreCARD, ZOOM’s Contact Center Quality and Performance Solution.
Next to software enhancements, some major performance improvements plus the addition of Russian language support, this release provides a number of great new features:
- Contact Center Dashboard; a real-time overview of your contact center performance.
- Role Manager; create your custom role and permissions structure.
ScoreCARD Role Manager
The release plus all documentation is available for download via the ZOOM Partner Portal.
Read more about the value of Quality and Performance Management for your contact center in the ZOOM ScoreCARD Solution Sheet.
