Great team leaders need clear information about any given situation. Empower your team leaders with Speech Analytics. read more
ZOOM SpeechREC provides 24/7 protection against drowning in the waves of thousands of calls. Play it safe with Speech Analytics. read more
See the big picture with Speech Analytics. ZOOM SpeechREC provides a clear overview of the quality and compliance of every call in a contact center. read more
Reach your business objectives with Speech Analytics. SpeechREC allows you to discover the valuable information hidden within every call. read more
Selecting random calls for evaluation is like waiting for a fish that might or might not appear. Act instead of waiting with Speech Analytics. read more
ZOOM International provides interaction recording and quality management solutions for Contact Centers and Unified Communications environments.
The ZOOM QM Suite is your solution to:
The ZOOM Quality Management Suite delivers an intuitive tool set providing contact centers with the road map to continuous improvement in quality and performance. Pinpoint skill gaps or weaknesses and gain actionable insight through interaction recording, screen capture, agent evaluation, real time live monitoring, speech analytics and
Supported inside out
Learn more about ZOOM Supported Platforms
With more than 800 customers in 73 countries and offices in Europe, North America, Russian Federation and Middle East, you will be able to find ZOOM and it’s highly skilled partners near you.
Multichannel Interaction Recording
Fulfill your compliance with a reliable, easy to use and secure recording for both on–premise and hosted deployments.
Quality and Performance Management
Motivated and skilled agents produce happy customers. Evaluate and coach your agents to achieve superb customer service.
Agent Screen Capture
A picture is worth a thousand words. Analyze and improve agent's interactions in both contact center and
Listen to agent and customer conversations in real time, flagging and pre–scoring calls for evaluation and training purposes.
Gain valuable insight into every customer interaction. Search for words and phrases discovering trends and concerns requiring attention.
The latest version of ZOOM Quality Management Suite 5.1 brings important changes in architecture that significantly accelerate our product development. We have streamlined the overall stability and ease of deployment of the Suite. Our goal is to offer our partners a solution with a superior feature set, that is now easier than ever to install and maintain.
In this release, the major feature updates include:
Disk Space Monitor to ensure that you never run out of disk space
Media lifecycle management improvements
We're happy to announce a brand new Partner Incentive Program, intended to help you generate your pipeline by increasing your advertising visibility.
Get up to 5% reimbursement on every deal closed with ZOOM.
We're ready to help you growing your business. Contact our sales managers for more information.
Explore ZOOM's journey from the beginning in 2002, to now. Thank you for being part of our continued success!