About ZOOM

ZOOM International provides interaction recording and quality management solutions for Contact Centers and Unified Communications environments.

The ZOOM QM Suite is your solution to:

  • Improve customer satisfaction
  • Minimize liability
  • Fulfill compliance recording needs
  • Optimize agents performance

The ZOOM Quality Management Suite delivers an intuitive tool set providing contact centers with the road map to continuous improvement in quality and performance. Pinpoint skill gaps or weaknesses and gain actionable insight through interaction recording, screen capture, agent evaluation, real time live monitoring, speech analytics and
WFM integration.

Supported inside out

cisco-logo

Being member of the Cisco Developer Network we make sure that ZOOM QM Suite always supports the latest Cisco UC Manager and both Unified Contact Center Express and Enterprise.

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ZOOM supports the Genesys CIM platform inside out. Selected by Genesys as an OEM partner the ZOOM QM Suite is now offered worldwide as Genesys Quality Management.
partners-avaya-1 Fully featured recording integration with the Avaya Aura Communication Manager. Contact center integration supported for customers deploying Genesys contact center solutions on top of the Avaya PBX.

Learn more about ZOOM Supported Platforms

With more than 800 customers in 73 countries and offices in Europe, North America, Russian Federation and Middle East, you will be able to find ZOOM and it’s highly skilled partners near you.

Contact ZOOM today to learn more about our products or to become a ZOOM partner.

News and Events

02.05.2013

ZOOM Quality Management Suite 5.1 released

The latest version of ZOOM Quality Management Suite 5.1 brings important changes in architecture that significantly accelerate our product development. We have streamlined the overall stability and ease of deployment of the Suite. Our goal is to offer our partners a solution with a superior feature set, that is now easier than ever to install and maintain.

In this release, the major feature updates include:

Disk Space Monitor to ensure that you never run out of disk space
Media lifecycle management improvements
&nb


16.04.2013

EMEA Partner Incentive Program

We're happy to announce a brand new Partner Incentive Program, intended to help you generate your pipeline by increasing your advertising visibility.

Get up to 5% reimbursement on every deal closed with ZOOM.

We're ready to help you growing your business. Contact our sales managers for more information.


04.03.2013

2012x Thank You! [INFOGRAPHICS]

Explore ZOOM's journey from the beginning in 2002, to now. Thank you for being part of our continued success!




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