Kapitan
Great team leaders need clear information about any given situation. Empower your team leaders with Speech Analytics. read more
Kruh
ZOOM SpeechREC provides 24/7 protection against drowning in the waves of thousands of calls. Play it safe with Speech Analytics. read more
Plachetnice
See the big picture with Speech Analytics. ZOOM SpeechREC provides a clear overview of the quality and compliance of every call in a contact center. read more
Prid_lodi
Reach your business objectives with Speech Analytics. SpeechREC allows you to discover the valuable information hidden within every call. read more
rybolov
Selecting random calls for evaluation is like waiting for a fish that might or might not appear. Act instead of waiting with Speech Analytics. read more
About ZOOMZOOM International provides interaction recording and quality management solutions for Contact Centers and Unified Communications environments. The ZOOM QM Suite is your solution to:
The ZOOM Quality Management Suite delivers an intuitive tool set providing contact centers with the road map to continuous improvement in quality and performance. Pinpoint skill gaps or weaknesses and gain actionable insight through interaction recording, screen capture, agent evaluation, real time live monitoring, speech analytics and Supported inside out
Learn more about ZOOM Supported Platforms With more than 800 customers in 73 countries and offices in Europe, North America, Russian Federation and Middle East, you will be able to find ZOOM and it’s highly skilled partners near you.  CallRECMultichannel Interaction RecordingFulfill your compliance with a reliable, easy to use and secure recording for both on–premise and hosted deployments.  ScoreCARDQuality and Performance ManagementMotivated and skilled agents produce happy customers. Evaluate and coach your agents to achieve superb customer service.  ScreenRECAgent Screen CaptureA picture is worth a thousand words. Analyze and improve agent's interactions in both contact center and  LiveMONLive MonitoringListen to agent and customer conversations in real time, flagging and pre–scoring calls for evaluation and training purposes.  SpeechRECSpeech AnalyticsGain valuable insight into every customer interaction. Search for words and phrases discovering trends and concerns requiring attention.  WorkFORCEWorkforce Management IntegrationIntegrate ZOOM QM Suite with popular WFM solutions to achieve higher operational efficiency and to correlate quality scores with schedule adherence. Contact ZOOM today to learn more about our products or to become a ZOOM partner.
|
News and Events
02.05.2013
ZOOM Quality Management Suite 5.1 released
The latest version of ZOOM Quality Management Suite 5.1 brings important changes in architecture that significantly accelerate our product development. We have streamlined the overall stability and ease of deployment of the Suite. Our goal is to offer our partners a solution with a superior feature set, that is now easier than ever to install and maintain.
In this release, the major feature updates include:
Disk Space Monitor to ensure that you never run out of disk space
Media lifecycle management improvements
&nb
16.04.2013
EMEA Partner Incentive Program
We're happy to announce a brand new Partner Incentive Program, intended to help you generate your pipeline by increasing your advertising visibility.
Get up to 5% reimbursement on every deal closed with ZOOM.
We're ready to help you growing your business. Contact our sales managers for more information.
04.03.2013
2012x Thank You! [INFOGRAPHICS]
Explore ZOOM's journey from the beginning in 2002, to now. Thank you for being part of our continued success!
Blog
-
Speech Analytics for Lean Six Sigma projects11.11.2012Speech analytics can be used to measure the size of contact center issues, identify the agents involved and focus the corrective measures where they are needed.
-
Automate your Quality Process with Speech Analytics08.10.2012Speech analytics enables users to gain insights into what is happening on every call. Using key phrases which and comparing when they occur to other KPIs, we can gain rapid insights into ways to improve the customer's experience.
-
Mind your language! Monitor, evaluate, improve!04.01.2012How many languages do your agents speak? How well do they speak these languages? How do you measure this without expensive and time consuming language tests?
-
Solving The Leadership Paradox21.12.2011Untrained supervisors can be the biggest blocker to achieving your quality goals
