pci-dss
Ensure your contact center is compliant using the new PCI-DSS feature set. The ZOOM QM Suite, secure for sure. read more
Partners
100% indirect sales. Grow your business by becoming a ZOOM value-added partner and deliver ZOOM products and services. read more
ZOOM QM Suite Virtual Appliance
Evaluate ZOOM products in your own environment. Benefit from a 30-day trial license and easy install using the ZOOM VMware Virtual Appliance. read more
Services
How may we help you improve your contact center's Quality and Performance? ZOOM QM Consultants at your service. read more
About ZOOMZOOM International provides interaction recording and quality management solutions for Contact Centers and Unified Communications environments. The ZOOM QM Suite is your solution to:
The ZOOM Quality Management Suite delivers an intuitive tool set providing contact centers with the road map to continuous improvement in quality and performance. Pinpoint skill gaps or weaknesses and gain actionable insight through interaction recording, screen capture, agent evaluation, real time live monitoring, speech analytics and Supported inside out Being member of the Cisco Developer Network we make sure that ZOOM QM Suite always supports the latest Cisco UC Manager and both Unified Contact Center Express and Enterprise. ZOOM supports the Genesys CIM platform inside out. Selected by Genesys as an OEM partner the ZOOM QM Suite is now offered worldwide as Genesys Quality Management.Learn more about ZOOM Supported Platforms With more than 500 customers in 51 countries and offices in Europe, North America, Russian Federation and Middle East, you will be able to find ZOOM and it’s highly skilled partners near you.  CallRECMultichannel Interaction RecordingFulfill your compliance with a reliable, easy to use and secure recording for both on-premise and hosted deployments.  ScoreCARDQuality and Performance ManagementMotivated and skilled agents produce happy customers. Evaluate and coach your agents to achieve superb customer service.  ScreenRECAgent Screen CaptureA picture is worth a thousand words. Analyze and improve agent's interactions in both contact center and  LiveMONLive MonitoringListen to agent and customer conversations in real time, flagging and pre-scoring calls for evaluation and training purposes.  SpeechRECSpeech AnalyticsGain valuable insight into every customer interaction. Search for words and phrases discovering trends and concerns requiring attention.  WorkFORCEWorkforce Management IntegrationIntegrate ZOOM QM Suite with popular WFM solutions to achieve higher operational efficiency and to correlate quality scores with schedule adherence. Contact ZOOM today to learn more about our products or to become a ZOOM partner.
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News and Events
25.11.2011
Meet us at Call Center World in Berlin!
Our sales and pre-sales team is looking forward to meet you on the 28th and 29th of February at Call Center World in Berlin. We wil be happy, if you drop by and have a coffee and chat with us. You will find us in Hall 4, stand C3.
11.10.2011
LiveOps Screen Recording Powered by ZOOM ScreenREC Wins TMC Labs 2011 Innovation Award
Today is a celebration of achievement for us here at ZOOM! One of our partners, LiveOps, received the prestigious TMC Labs 2011 Innovation Award today for their cloud-based Screen Recording solution.
21.09.2011
ZOOM CEO to speak at Customer Intelligence 2011 about Speech Analytics
Customer Intelligence 2011 will be held on Friday, September 23rd in Prague and Šimon Vostrý, founder & CEO of ZOOM will be speaking about Speech Analytics trends and how they influence the industry. Conference is held in Czech and English language.
Blog
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Mind your language! Monitor, evaluate, improve!04.01.2012How many languages do your agents speak? How well do they speak these languages? How do you measure this without expensive and time consuming language tests?
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Solving The Leadership Paradox21.12.2011Untrained supervisors can be the biggest blocker to achieving your quality goals
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Control charts – what they are and what they can tell us12.12.2011What do control charts show? How can you use them?
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Agent empathy, how on Earth can you measure that?02.12.2011Measure agent empathy by understanding how the customers feels and how the agent responds to it.
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