| Hosted Call Recording |
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IP telephony is offering new business models that have not been possible to realize in the traditional TDM world. Hosted IP telephony and contact centers are increasingly popular especially for smaller customers who do not have to invest in local infrastructure. ZOOM CallREC® is fully equipped with features that allow hosted deployment so a service provider offering hosted IP telephony and contact centers can easily add call recording as a service to the portfolio. On one CallREC installation can be created unlimited number of accounts with assigned numbering plan so privileges can be delegated to call recording users while each client sees only his / her calls. The same applies for recording rules management, selective archiving and backup. |
