News & Events

ZOOM Quality Management Suite 5.1 released

News
Thursday, 02 May 2013

The latest version of ZOOM Quality Management Suite 5.1 brings important changes in architecture that significantly accelerate our product development. We have streamlined the overall stability and ease of deployment of the Suite. Our goal is to offer our partners a solution with a superior feature set, that is now easier than ever to install and maintain.

In this release, the major feature updates include:

01 Disk Space Monitor to ensure that you never run out of disk space
01 Media lifecycle management improvements
01 Backup and restoration of the complete recording server configuration
01 Speech Analytics enhancements targeting precision and performance
01 Universal Player now features an enhanced Segments mode for thorough interaction examination
01 Various other fixes

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2012x Thank You! [INFOGRAPHICS]

News
Monday, 04 March 2013

Explore ZOOM's journey from the beginning in 2002, to now. Thank you for being part of our continued success!

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Optimize your hardware and financial resources with ZOOM / Cisco UC applications Co-resident on UCS

News
Monday, 03 September 2012

ZOOM has supported the complete Cisco Unified Communications portfolio for over a decade and has expanded to support the UCS platform.

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LiveOps Screen Recording Powered by ZOOM ScreenREC Wins TMC Labs 2011 Innovation Award

News
Tuesday, 11 October 2011

Today is a celebration of achievement for us here at ZOOM! One of our partners, LiveOps, received the prestigious TMC Labs 2011 Innovation Award today for their cloud–based Screen Recording solution.

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EMEA Partner Incentive Program

News
Tuesday, 16 April 2013

We're happy to announce a brand new Partner Incentive Program, intended to help you generate your pipeline by increasing your advertising visibility.

Get up to 5% reimbursement on every deal closed with ZOOM.

We're ready to help you growing your business. Contact our sales managers for more information.

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ZOOM appears in Gartner Magic Quadrant for Contact Center Workforce Optimization

News
Tuesday, 13 November 2012
We are pleased to announce our inclusion in Gartner Magic Quadrant for Contact Center Workforce Optimization 2012! ZOOM QM solution is included not once, but twice, in one Magic Quadrant!
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ZOOM partners with Teleopti

Events
Thursday, 22 March 2012

Teleopti and ZOOM roll out an integrated workforce and quality management solution for the contact center industry.

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ZOOM CEO to speak at Customer Intelligence 2011 about Speech Analytics

Events
Wednesday, 21 September 2011

Customer Intelligence 2011 will be held on Friday, September 23rd in Prague and Šimon Vostrý, founder & CEO of ZOOM will be speaking about Speech Analytics trends and how they influence the industry. Conference is held in Czech and English language.