News & Events

Upcoming exhibitions

Events
Thursday, 22 March 2012

We will be presenting our products and solutions at Cisco Emerging Markets Customer Collaboration Partner Sales Summit in Dubai (April 3-4/2012) and at Call Center Dagene in Norway (May 10-11/2012).

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ZOOM CEO to speak at Customer Intelligence 2011 about Speech Analytics

Events
Wednesday, 21 September 2011

Customer Intelligence 2011 will be held on Friday, September 23rd in Prague and Šimon Vostrý, founder & CEO of ZOOM will be speaking about Speech Analytics trends and how they influence the industry. Conference is held in Czech and English language.

 

Addressing Average Handling Time with ZOOM QM Suite Webinar

Events
Tuesday, 13 September 2011

This is the first of a series of webinars targeted at our customers' top challenges. It will be focused on improving Average Handling Time (AHT). ZOOM's Quality Management Consultant, Liam Anderson will give an introduction about why AHT is important and the generic ways to improve it.

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Come visit us at G-Force Prague 2011

News
Thursday, 02 June 2011
Come visit us at G-Force Prague in Hilton June 7-9. There will be a dedicated booth for Genesys Quality Management (ZOOM QM Suite OEM) and a great breakout about called "Change the Conversation with Genesys Quality Management" presented by Stefan Captijn, Strategic Business Director WFO for EMEA at ALcatel-Lucent Enterprise.
 

LiveOps Screen Recording Powered by ZOOM ScreenREC Wins TMC Labs 2011 Innovation Award

News
Tuesday, 11 October 2011

Today is a celebration of achievement for us here at ZOOM! One of our partners, LiveOps, received the prestigious TMC Labs 2011 Innovation Award today for their cloud-based Screen Recording solution.

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ZOOM ScreenREC Deep Overview Webinar

Events
Tuesday, 13 September 2011

Come and join us on a 60min webinar discussing the complete ins and outs of the latest ZOOM ScreenREC release. We will start with a quick 5 minute business overview and the rest of the presentation will be focused on how it works technically.

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ZOOM August 2011 Newsletter Is Out

News
Friday, 05 August 2011
Our August 2011 newsletter is out! This issue focused on hosted screen capture and the just released QM Suite 4.9. Enjoy reading!
 

Come visit us at G-Force Prague 2011

Events
Thursday, 02 June 2011
Come visit us at G-Force Prague in Hilton June 7-9. There will be a dedicated booth for Genesys Quality Management (ZOOM QM Suite OEM) and a great breakout about called "Change the Conversation with Genesys Quality Management" presented by Stefan Captijn, Strategic Business Director WFO for EMEA at ALcatel-Lucent Enterprise.
 
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