Cisco Vault Series - QM in Cisco Contact Centers
News
Thursday, 26 August 2010

Join us, Cisco and Cisco Partners in The Vault Series by the Emerging Markets Partner Organization.
The Vault is a comprehensive initiative to provide informative and relevant webcasts for Cisco partners in Emerging Markets. Unlock the knowledge to enable you to unlock more business.

Cisco's Contact Center solutions together with ZOOM's Quality Management Suite offer an integrated solution to contact centers to align their performance with business objectives by integrating quality and performance management within the team's daily workflow, combining and providing the tools needed to manage and assess team performance.

The ZOOM Quality Management Suite contains powerful Cisco Integration, interaction and screen recording, live monitoring and quality evaluation and empowers contact center supervisors with information in real time and gives them the tools they need to evaluate and continually improve team performance and customer satisfaction.
  • Quality and Performance Management in Cisco Contact Centers
  • Wednesday 9 June 2010
  • 3:00pm CET
  • This session is one hour long, begins at 3pm CET and is in English.

Register now!
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