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| Credit Solutions Call Centers Add Robust Call Monitoring Solution – Press Release |
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RICHARDSON, TX - (July 16, 2008) - With an estimated 8 million American households expected to be using social personal finance Web sites by 2012, Credit Solutions is investing heavily in state-of-the-art IP technologies designed to improve response time and overall customer satisfaction. "World-class customer service and relentless commitment to the customer are a big part of our daily operations," said Wes Cobb, Vice President of Call Center Operations. "We train our representatives to use all of their resources in answering client questions," including new CallREC, a robust IP telephony call monitoring solution for contact centers." Designed by ZOOM International, Inc., CallREC records transactions and services provided during thousands of concurrent phone calls. Recordings can be played, annotated, exported and searched - all from one Web screen. Calls may be saved in the system, sent to any email address or used later for training purposes, such as evaluating complex situations, so the whole team can be ready for similar situations in the future. Complex calls also may be forwarded to the most appropriate person without having the customer repeat information. Silent Monitoring enables supervisors to listen to live contact center calls. With a click of a button, supervisors may choose to intervene or initiate a conference call to help an agent. A Pre-recording feature is especially useful for saving unexpectedly important or sensitive calls, which are encrypted for security. "We continue to see growth in personal finance, and Credit Solutions has a proven track record of helping thousands of Americans successfully get out of debt," said ZOOM International Founder and CEO Simon Vostry. "ZOOM International is focused squarely upon the needs of Credit Solutions' growing number of customers." "Customers need to feel important," Cobb said. "Many of them feel that 'their' business is what keeps us in business - and they're right. You don't get second chances with customers. We owe it to our clients to provide world-class customer service on every call, and ZOOM International will help ensure our goal of providing one-call resolution." About ZOOM ZOOM International is a leading provider of multimedia recording and quality management solutions for contact centers, financial trading floors and emergency services. ZOOM's solutions are designed to capture communications and provide analysis whilst delivering critical business information to support the decision making processes of your organization. With the birth of IP telephony as the new communication standard, ZOOM provides solutions which seamlessly integrate with the unified communication environments for our worldwide clients. ZOOM is a Cisco Technology Developer Partner. For more information about ZOOM International and its products, please see www.zoomint.com. About Credit Solutions The largest for-profit debt management company in the United States, Credit Solutions has been recognized by American Business Awards for the "Best Customer Services Department in Financial Services."
For more information about the Credit Solutions and its debt management program, visit http://www.creditsolutions.com.
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