ZOOM International

IP Solutions, pure and simple.

IP Solutions, pure and simple
Analyst Quote
"ZOOM International has already established itself on the European market and has developed a strong partnership with Cisco. ZOOM International is ideally positioned to further expand and become a global player in this market segment in the near future. The company’s strong R&D base and its growing international partner portfolio further solidifies its position as a core market player. "

Kristina Soukup
Analyst, Frost & Sullivan
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News
Credit Solutions implements the ZOOM CallREC® contact centre suite

Credit Solutions, an industry leader managing more than $1.73 billion of debt for their clients and its subsidiary Lending.com, a national online mortgage lender, has selected ZOOM CallREC® contact centre suite as their company standard for call recording and quality management needs, supporting their daily business requirements and to enhance the quality of their service supplied to their clients.

ZOOM International in conjunction with their partner, Coleman Technologies has been awarded the contract to support in excess of 700 contact centre agents. The ZOOM CallREC® solution is deployed across 3 sites (2 in Dallas, 1 in Costa Rica) and fully meets Credit Solutions and Lending.com requirements for a reliable, robust and proven call recording and quality management solution.

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News

10/08/08 The Emergency Communication & Coordination Center of Lower Austria and ZOOM CallREC®
The Emergency Communication & Coordination Center of Lower Austria (ECCCLA) has become the latest organization to install ZOOM Internationals IP telephony call recording solution, ZOOM CallREC® to support their contact centres requirements for a proven, robust voice recording technology. More...

09/28/08 Credit Solutions Call Centers Add Robust Call Monitoring Solution – Press Release
RICHARDSON, TX - (July 16, 2008) - With an estimated 8 million American households expected to be using social personal finance Web sites by 2012, Credit Solutions is investing heavily in state-of-the-art IP technologies designed to improve response time and overall customer satisfaction. More...

09/26/08 ZOOM CallREC® implemented into M-Video Service
M-Video, one of the biggest retailers in Russia has successfully implemented the ZOOM CallREC® multimedia recording solution into their call centre. More...

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IP Solutions, pure and simple.
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