| News |
| First Tennessee adopts ZOOM CallREC® for their contact centre |
|
First Tennessee Bank, a full-service provider of financial products and services for businesses and consumers, has implemented the ZOOM CallREC® IP call recording solution, to support their IP telephony requirements at their corporate headquarters in Memphis, TN. ZOOM International in conjunction with their partner, ProsysIS were awarded the contract to support 100 contact centre agents through their ability to supply a call recording solution that fully supported First Tennessee Bank’s stringent demands for a reliable, robust and proven technology solution. Along with ZOOM CallREC®, First Tennessee Bank has implemented LiveMonitor to supply their supervisors with a real time overview of all their agents’ active calls. With a growing list of high profile clientele throughout the US contact centre marketplace, ZOOM International is firmly cementing itself in the region, providing internet telephony software to support the business requirements of today’s leading financial organisations. |
