ZOOM International

M-Video, one of the biggest retailers in Russia has successfully implemented the ZOOM CallREC^® multimedia recording solution into their call centre. M-Video, well known for their high standard of customer services has implemented ZOOM CallREC^® to ensure that this high standard of customer services provided throughout the company’s contact centre will remain at optimal performance.

The ZOOM CallREC^® multimedia recording solution was implemented into M-Video as part of the Cisco IPCC Express solution that supports call centre environments.

The key reasons why M-Video incorporated the ZOOM CallREC^® call recording solution into their contact centre were:

• On-demand recording via IP Phone
• Cisco Compatibility
• High reliability and recording capabilities

ZOOM International has seen a high demand for their ZOOM CallREC^® contact centre suite throughout Russia & CIS region and is currently undertaking a large number of projects throughout the region through their large partnership base.