ZOOM International

FOR IMMEDIATE RELEASE

ZOOM International and Enterprise Workforce Optimization Solution Provider GMT Announce Strategic Partnership

Nashville, Tenn. and Norcross, Ga. – July 15, 2009 - ZOOM International, a provider of IP multimedia recording and quality management software, and GMT Corp. , a global industry leader in enterprise workforce management and performance optimization solutions, today announced that the companies have signed a cooperative sales and marketing agreement. By bringing together ZOOM’s ZOOM CallREC^® and ZOOM ScoreCARD products with GMT’s award-winning GMT Planet^® solution, joint clients can increase efficiency and quality of their call center operations through the newly created WorkFORCE framework.

Branded as WorkFORCE, this framework will provide a technical framework for seamless integration of the companies’ products–workforce management solutions for contact centers–while preserving the best-of-breed characteristics of each product. WorkFORCE will be immediately available by ZOOM to its Cisco partners.

ZOOM’s CallREC is a robust IP call recording solution for contact centers and unified communication environments. CallREC can be scaled from small contact centers with a few agents to large distributed contact centers with thousands of seats. Users can access and manage the entire installation through an intuitive central interface, making search, replay, archiving and media lifecycle management functions simple to use and control.

ScoreCARD is a comprehensive contact center quality management tool for scoring and improving an agent’s performance. ScoreCARD supplies rich reporting features that identify agent strengths and weaknesses in service, interactions and communication skills.

“WorkFORCE represents a fresh and unique approach to workforce management by providing an integrated and comprehensive solution without forcing the customer to purchase everything from one vendor,” said Brian Shore, president of ZOOM International. “GMT is the ideal partner within the workforce management space based on the success of GMT Planet, their committed channel strategy and their alignment with executive leadership.”

Regarded as the industry’s most accurate, easy-to-use and affordable solution, GMT Planet is a proven enterprise workforce management and performance management software suite that enables contact center supervisors to focus on improving the customer experience, retaining employees and reducing center operating costs. From long-range strategic planning and budgeting to accurate forecasting of call volumes and queue- and skills-based scheduling, GMT Planet supports all of the essential workforce and performance management processes.

“ZOOM International has quickly become a leading player in Cisco’s contact center ecosystem, and we’re delighted to have been selected by them as their workforce optimization solution-of-choice,” commented Simon Angove, chief executive officer for GMT. “This relationship will extend the solution set available to ZOOM’s channel partners and afford our clients a well-developed workforce optimization strategy that retains the benefits of best-of-breed call recording and workforce management solutions.”

About ZOOM International

ZOOM International is a provider of innovative multimedia recording, quality management and speech analytics solutions for contact centers and unified communications. ZOOM’s solutions are designed to capture communications and provide critical detail in performance management while enhancing customer care, reducing business liability and improving customer retention rates. ZOOM’s specific focus on Cisco and Genesys provides a product for both the enterprise and commercial space. ZOOM is the vendor of choice for customers who demand ease of use, exceptional support, and attractive cost of ownership.

For more information on IP call recording and contact center quality management, please contact ZOOM at (615) 732-6147 or visit www.zoomint.com.

Abaut GMT

GMT’s workforce management and performance optimization solutions create competitive advantage by enabling companies to improve customer service and sales across their enterprise, while decreasing their labor expenses. The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that can be deployed in throughout a company’s contact center, branch office and back office departments and is priced to deliver rapid return-on-investment. GMT serves enterprise clients across multiple vertical industries worldwide including BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water, among many others. GMT is a recognized industry leader in client satisfaction due to its unique SureServices client care methodology. The company is privately held with headquarters in Atlanta, Georgia and offices in the U.K., Australia, South Africa and Dubai.

For more information, visit www.gmt.com.

ZOOM CallREC^® is a registered trademark of ZOOM International.

©2009 GMT Corp. All rights reserved. All materials provided, regardless of form, are the exclusive property of GMT Corporation. GMT Corporation’s products may be covered by one or more United States, European or other International patent or application. GMT, GMT Planet, GMT On-Demand, GMT QualityLink, “Accurate. Easy. Affordable.”, “Workforce Optimization for the WHOLE Enterprise”, “SureServices”, “SureStart”, “SureCare”, “SurePerform”, “Delivering on the Promise”, “GMT QualityLink” and the GMT Planet logo are trademarks or registered trademarks of GMT Corp. All other trademarks are the property of their respective owners.