ZOOM International

IP Solutions, pure and simple.

IP Solutions, pure and simple
Analyst Quote
"ZOOM International has already established itself on the European market and has developed a strong partnership with Cisco. ZOOM International is ideally positioned to further expand and become a global player in this market segment in the near future. The company’s strong R&D base and its growing international partner portfolio further solidifies its position as a core market player. "

Kristina Soukup
Analyst, Frost & Sullivan
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News
ZOOM Releases CallREC 4.4
ZOOM International is pleased to announce the latest release of our flagship product, CallREC version 4.4 with new features and enhancements to support your business requirements for IP Multimedia Recording, Quality Management, Speech Analytics, and Workforce Management within the unified communications marketplace.

New features for CallREC 4.4 include:

SPANless recording

  • Eliminates the need for network administrators to configure and maintain SPAN ports on network switches –> time saved, easier to administer
  • No changes needed to customer network architecture – >easy install and configuration with no need to reconfigure VLANs
  • Allows for 100% call data capture and recording –> increased reliability

New Tools

Enhanced Media Lifecycle Management features including:

  • Tools – support for configurable thresholds for disk space. Calls are stored and moved between internal disks/NAS/SAN based on lifecycle management settings
  • Backup/Archive – business data based backup, decide which calls will be backed up/archived based on customer profiles, skill groups or other business related data
  • Synchronization from recorders to the replay server
  • Improved reporting and logs for trouble shooting

New Installer

  • Greatly simplifies the install process for our partners
  • Configuration is handled automatically, meaning faster and easier deployments

New Web Service API

  • Easy to use and easy to integrate ZOOM ScoreCARD results in 3rd party applications

News

12/17/09 New ZOOM ScoreCARD version 4.5
ZOOM International is pleased to announce the latest release of ZOOM's Quality Management Solution, ScoreCARD version 4.5, with new features and enhancements to support your business requirements for Quality Management. More...

08/31/09 ZOOM now VMware technology alliance partner
ZOOM International is pleased to announce that we have recently become a VMware technology alliance partner. ZOOM International is currently the only software vendor in the Czech Republic to hold this distinction. More...

08/10/09 ZOOM Releases CallREC 4.4
ZOOM International is pleased to announce the latest release of our flagship product, CallREC version 4.4 with new features and enhancements to support your business requirements for IP Multimedia Recording, Quality Management, Speech Analytics, and Workforce Management within the unified communications marketplace. More...

 
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