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| ZOOM International at the Call Center World Business Forum 2008 |
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ZOOM International attended the 7th International Business-forum, Call Center World, Russia/CIS – 2008, as a sponsor of the conference and an active participant in the show. Between March 18th -20th 2008, one of the most significant events in the Call-centers community calendar for Russia and CIS, the 7th annual International Business forum, Call Center World, Russia/CIS – 2008 has taken place in Moscow, significantly enhancing its geographic representation. Among the delegates and spokesmen, there were attendees, not only from the CIS countries, but also from across the width of Europe. During three full days, the forum was attended by representatives of the most market-active companies – corporative and outsourcing Call-centers, system integrators, hardware/software producers and consulting companies. ZOOM International was a sponsor of the conference and active participant in the show. ZOOM presented their latest product releases at their stand including the multimedia voice recording solution, ZOOM CallREC®, quality management system ZOOM ScoreCARD, plus others. Regional Director in Russia and CIS countries Sergey Bolshakov presented “Multimedia recording system in Contact-centers: vogue or necessity?” at the Technologies section.The presentation covered the topics of the call recording system key functionality, using screen recordings and special emphasis on the systems in IP contact-centers. Also during the forum, ZOOM International organized and held the master-class “Creating the quality management system for Call-center operators” with participation from Rusfinance (Русфинанс), RECO Garantija (РЕСО Гарантия) and the outsourcing Call-center company, Fortax. Spokesmen have reported about implemented quality management system in the bank segment, evaluation criteria in insurance companies and about quality management specifics in commercial Call-centers. About ZOOM InternationalZOOM International is a leading producer of the multimedia recording and quality management systems for contact-centers, financial markets and emergency services. ZOOM’s solutions are developed to record communications and perform analysis to produce the decision-critical information for your company’s business needs. With the appearance of IP telephony as the new communication industry standard, ZOOM provides solutions that can be seamlessly integrated with unified communications media for our clients across the world. Amongst ZOOM International customers: Allianz, Cisco, DHL, Home Credit, Honda, Vodafone. Company contact: This email address is being protected from spam bots, you need Javascript enabled to view it |
