| News |
| ZOOM announces the release of SpeechREC |
FOR IMMEDIATE RELEASE
ZOOM International Announces Agreement with CallMiner to Integrate Speech Analytics into ZOOM’s suite of Software Solutions for Contact CentersBranded as SpeechREC – speech analytics for the contact center – SpeechREC will be exclusively distributed by ZOOM to its Cisco partners to help organizations grow top-line revenues by acquiring new customers and retaining current customersNashville, Tenn. and Fort Myers, Fla. - June 16, 2009 - ZOOM International, a provider of innovative IP recording and quality management software , today announced it had executed a reseller agreement with CallMiner Inc., the industry leader in enterprise speech analytics that would fully integrate speech analytics into ZOOM’s suite of contact center software solutions. The new software solution will be branded as SpeechREC – speech analytics for the contact center – and will be immediately and exclusively distributed by ZOOM to its Cisco partners. ZOOM International’s President, Brian Shore, said, "SpeechREC (speech analytics) extracts very meaningful business intelligence from recorded calls that will help organizations grow top line revenue in a number of important ways: through new customer acquisition, customer retention initiatives or up-selling and cross selling of products. From ZOOM’s perspective, adding speech analytics to our suite of contact center solutions significantly strengthens our value proposition to our Cisco partners." "For CallMiner, the partnership agreement propels speech analytics into the main stream through ZOOM’s Cisco distribution channel," said Terry Leahy, president and chief executive officer of CallMiner. "Developing a white label solution for SpeechREC by ZOOM and integrating speech analytics into their strategic plan is an extraordinary marketing opportunity for CallMiner and we are committed to its successful launch and ongoing deployment." Shore said, "Now ZOOM’s partners have the ability to provide contact centers customers with a neatly packaged, easy-to-use solution for extracting customer intelligence from recorded calls. The addition of SpeechREC fits neatly into our suite of solutions including CallREC (recording and quality monitoring) and ScoreCARD (agent quality evaluation)." "CallMiner is the undisputed leader in enterprise speech analytics," said John Hamilton vice president of channel development for CallMiner. "CallMiner has experienced enormous success in implementing speech analytics at very large global companies because of our ability to scale and integrate; however, we are keen to recognize that speech analytics adds value to organizations of every size, and this relationship with ZOOM expedites our entry into the commercial contact center space." About ZOOM InternationalZOOM International is a provider of innovative multimedia recording, quality management and speech analytics solutions for contact centers and unified communications. ZOOM’s solutions are designed to capture communications and provide critical detail in performance management while enhancing customer care, reducing business liability and improving customer retention rates. ZOOM’s specific focus on Cisco and Genesys provides a product for both the enterprise and commercial space. ZOOM is the vendor of choice for customers who demand ease of use, exceptional support, and attractive cost of ownership.
For more information on IP call recording and contact center quality management, please contact ZOOM at (615) 732-6147 or visit http://www.zoomint.com .
About CallMinerCallMiner is the leader in enterprise speech analytics. CallMiner Eureka!® enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs.
For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit http://www.callminer.com. CallMiner® and CallMiner Eureka!® are registered trademarks of CallMiner, Inc. |
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