Calls are saved in popular MP3 format
ZOOM CallREC transcodes all phone calls into the widely popular MP3 format, regardless of which codec is used on the IP telephony network. Recordings will be smaller in size but remain in high quality stereo.
Open and well documented API for 3rd party integration
It is easy to integrate ZOOM CallREC with 3rd party applications like CRM systems and internal databases. A well-documented WEB API including sample code is available to simplify the integration.
Self-monitoring and watchdogs
ZOOM CallREC features self-monitoring and watchdogs that keep an eye on the running installation. Any potential warning is triggered by a SNMP trap or by an e-mail to the administrators. In addition, each ZOOM CallREC installation can be connected to ZOOM Sentinel and be monitored by ZOOM's technical support center.
SPANless Recording
Utilize the silent monitoring and recording interface of CUCM to setup SPANless recording and establish complex network topologies while simplifying network administration.
VMware Appliance
No hassle, no headaches no additional hardware. Install ZOOM CallREC using the VMware Virtual Appliance
Freedom of OS Platform Choice
Select CentOS release 5.5 or Linux RedHat Enterprise 5.5 as your preferred operating system depending on your requirements.
PostgreSQL or Oracle Database
Choose between PostgreSQL or Oracle depending on your standardization or sizing requirements. Mixed deployments are supported.
High Availability and Scalability
ZOOM CallREC is integrated with and deeply supports the High Availability options.
Integration options:
- Built-in support for Cisco UCC Express and Enterprise
- Built-in support for Genesys Contact Center
- Java and web based API for 3rd party application integration
Supported audio formats:
- MP3 (adjustable bitrate)
- WAV
Supported payloads for recorded audio:
- G.711 a-Law / µ-Law
- G.722 (wideband)
- G.729 (with Annexes A, B, AB)
Supported conversation types:
- IP phone – IP phone, IP phone – Voice GW
- IP phone – CTI port, Voice GW – CTI port
Supported Scenarios:
- Basic call, both inbound,outbound, and internal
- Call Hold
- Blind Transfer
- Consultative transfer (including the consultation)
- Ad hoc conference (blind)
- Ad hoc conference (consultative) (including the consultation)
- Call Park
- Call Pickup
- Barge
- cBarge
- iDivert
- Joined calls
- Direct Transfer
- Join Across Lines (JAL)
- Shared lines
- Extension Mobility
Encryption and Key Management
- Public-Key Cryptography Standards (PKCS12, JKS, JCEKS)
- Industry standard encryption algorithms (AES, DES, Blowfish)
- Encryption of recorded calls and captured screens
- Support for multiple keys and random usage
- Re-encryption support
