LiveMON supplies contact center supervisors with a real–time overview of all their agent's active calls and provides them with the ability to monitor the call in real–time. A call may be flagged or commented for later review. The recorded interaction can be emailed for further analysis.
Designed for implementation in large enterprise and multi–site deployments, LiveMON is a powerful interactive assessment tool which provides the flexibility to monitor and playback calls directly from the desktop.
Listen to an agent's call in real time using the web–based user interface and a set of headphones. LiveMON allows supervisors to silently monitor a call with the option of recording the call and/or screens on demand and then saving or emailing the data.
Configure the ZOOM LiveMON interface to show or hide data columns to display the exact call information you require.
Monitor and Assist in Real Time
Contact Center agent's activity monitoring
Listen to an agent's call in real time using the web–based user interface. Silently monitor a call and if required record the call and/or screens on–demand with the push of a button. Email the recording for further analysis. Attached data from the contact center platform is displayed together with the call to provide all call information required.
Flag and analyze
Rate the agent and insert notification
LiveMON allows you to flag and comment on the monitored call while the conversation is in progress. Added information can then be retrieved in ZOOM CallREC using advanced search parameters.
Anytime, anywhere and from anywhere
Centralized management and usage
LiveMON is ideal for usage in large enterprises and multi–site deployments and enables real–time and centralized monitoring of home–based agents or any agents that may be dispersed throughout several locations.