livemon

Live Monitoring

LiveMON supplies contact center supervisors with a real–time overview of all their agent's active calls and provides them with the ability to monitor the call in real–time. A call may be flagged or commented for later review. The recorded interaction can be emailed for further analysis.

Meet LiveMON

monitor-with-ipcc-data-markedLive monitoring and display of attached data

Designed for implementation in large enterprise and multi–site deployments, LiveMON is a powerful interactive assessment tool which provides the flexibility to monitor and playback calls directly from the desktop.

Listen to an agent's call in real time using the web–based user interface and a set of headphones. LiveMON allows supervisors to silently monitor a call with the option of recording the call and/or screens on demand and then saving or emailing the data.

Configure the ZOOM LiveMON interface to show or hide data columns to display the exact call information you require.

icon-analyzerMonitor and Assist in Real Time

Contact Center agent's activity monitoring

Listen to an agent's call in real time using the web–based user interface. Silently monitor a call and if required record the call and/or screens on–demand with the push of a button. Email the recording for further analysis. Attached data from the contact center platform is displayed together with the call to provide all call information required.

icon-noteFlag and analyze

Rate the agent and insert notification

LiveMON allows you to flag and comment on the monitored call while the conversation is in progress. Added information can then be retrieved in ZOOM CallREC using advanced search parameters.

icon-operatorsAnytime, anywhere and from anywhere

Centralized management and usage

LiveMON is ideal for usage in large enterprises and multi–site deployments and enables real–time and centralized monitoring of home–based agents or any agents that may be dispersed throughout several locations.

More Features

  • Click on a particular call to listen to it live without any noticeable delay using your computer speakers or headset
  • Java–based application that does not require local installation – launched directly from a web browser
  • Start the recording as required in the middle of the call – the recording is captured from the very beginning
  • Reflects and respects the security and hierarchy of your organization: Supervisors can only monitor the calls of agents under their supervision.
  • LiveMON is integrated with ZOOM CallREC and utilizes it's access rights and recording abilities.