livemon

Live Monitoring

LiveMON supplies contact center supervisors with a real–time overview of all their agent's active calls and provides them with the ability to monitor the call in real–time. A call may be flagged or commented for later review. The recorded interaction can be emailed for further analysis.

Technical Specifications

Java Webstart

The usage of Java Webstart will assure that the required and most recent version of the Java runtime Environment (JRE) is installed.

Integration

  • Java client application started directly from the ZOOM CallREC GUI
  • Flagged and commented calls can be retrieved in ZOOM CallREC using advanced search possibilities
  • Support for single and multi–site installations–one centralized solution
  • Integrated with the contact center platform to display attached data as part of the call