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Quality and Performance Management

ScoreCARD is a comprehensive contact center quality management solution for scoring and improving your contact center's performance. Take firm control over your quality management program and use the dashboard and reporting features to make informed decisions.

Technical Specifications

Localization

ScoreCARD is localized in the following languages:

  • Slovenian
  • Slovakian
  • Spanish
  • Turkish
  • Arabic
  • Bulgarian
  • Russian
  • Czech
  • German
  • English
  • English (US)
  • French
  • Polish
  • Romanian

User integration & synchronization

Enjoy user management features that allow you to seamlessly synchronize and authenticate users between ZOOM CallREC and Cisco
or Genesys contact center platforms. User information about agents, evaluators and supervisors is automatically updated based on changes made in the integrated contact center platform.

Percentages, points and grades

Select a scoring mechanism that fits your existing processes and best practices.

Export and Import Questionnaires

Import industry standard questionnaires and export questionnaires for sharing or migration purposes.

Export data to Excel

Export any viewable data or reports to Excel for further offline processing or analysis.

Contact center and CRM integration

Use attached data for searching and selection purposes during evaluation planning.

CallREC UI integration

Launch ZOOM ScoreCARD directly from the ZOOM CallREC application