Speech AnalyticsZOOM SpeechREC is a powerful speech analytics solution for small and large organizations that allows you to analyze (mine) calls for customer satisfaction patterns. Generate compelling out-of-the-box reports that will provide your organization with detailed actionable intelligence for every customer interaction. Meet ZOOM SpeechRECContact center speech analytics solutions are used to literally "listen to" customer conversations to identify the reasons why customers call. The conversations are analyzed to provide input about all aspects of a company's performance: sales, marketing, product development, operations, fraud and collections - whatever is on customer's minds. Speech analytics finds hidden insights, implicit customer needs and wants, and the root causes of issues embedded in conversations. In addition it can monitor the level of agent's compliance with contact center scripts and/or regulations. ZOOM SpeechREC together with ZOOM CallREC captures customer interactions and structures them, transforming the content into metadata that can be searched using a rich interface. The structured interactions are analyzed using a variety of techniques, including key word, phrase, concept and contextual search. ZOOM SpeechREC is able to detect concepts and trends that end users didn't even know existed. This enables contact center managers and executives throughout the enterprise to address the issues that generate call volume and identify competitive challenges and new revenue opportunities. Speech analytics deliver benefits to an enterprise's bottom line as it helps reducing costs and increasing revenue while improving the customer experience. ZOOM’s SpeechREC current solution is the result of the successful partnership with a leader in enterprise speech analytics solutions. Stay tuned to hear more about the launch of ZOOM's in-house built and fully integrated solution. More features, better performance and deeply integrated into the ZOOM QM Suite.
Executive Benefits
Contact Center Benefits
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