Workforce Management Integration
ZOOM WorkFORCE is an integration platform that allows 3rd party solutions to seamlessly integrate quality and workforce management. Workforce management tools greatly improve the operational efficiency of your contact center by accurately forecasting expected workload and intelligently scheduling agents to effectively handle that workload.
ZOOM WorkForce offers integration with leading suppliers of workforce solutions. This integration solution enables the seamless exchange of data with the ZOOM QM Suite to:
Meet ZOOM WorkFORCE
Contact centers require accurate staffing figures to maximize their service and minimize their costs. A contact center manager or supervisor needs effective forecasting and the ability to calculate staff requirements, create staff schedules and to track daily service and performance.
A contact center workforce solution integrated with ZOOM Quality Management using ZOOM WorkFORCE will help a contact center to:
Contact ZOOM to learn more about the available integration options using ZOOM WorkFORCE