ZOOM is proud to provide its products and services to over 800 satisfied customers in 73 countries from diverse industrial verticals.
The flexibility of the products in the ZOOM QM Suite allows for application in different industries and for different use cases. ZOOM serves the smallest and largest contact centers worldwide with its recording and quality management solutions while at the same time offering small and medium size business a powerful yet economical recording solution for their back office.
Case studies and customer quotes reflect ZOOM's commitment to making each and every installation a reference site and each and every customer a satisfied and loyal partner.
ZOOM’s forward–looking attitude, expertise in IP solutions and guaranteed support for our expanding capacity is crucial to Alexander Forbes maintaining its commitment to customers for quality of service
ZOOM CallREC has exceeded our expectations and has become a vital tool to help e4e deliver best–in–class service and support to its customers
Replacing our existing recording solution with ZOOM CallREC has provided us with a more stable and secure solution provided by a vendor delivering great support together with IBM as their business partner
Raiffeisen Bank dd Zagreb
Notruf NÖ, the emergency dispatch center of Lower Austria, is happy with the reliable and feature–rich recording solution provided by ZOOM and can now rely on both the ZOOM product and ZOOM support to record over 2 million calls (including 300.000 emergency calls) per year
144 Notruf NÖ
AxaČSOBHomeCreditCetelemQuellePorscheUnicreditRaiffeisenAlexander ForbesGeneraliE4EAllianz144NotrufHealth SpringCredit SolutionsdhlChick–fill–aInteramerican
Alexander Forbes selected ZOOM CallREC because of its reliability, ease of use and most importantly ease of installation and distributed and flexible architecture.
e4e improves customer satisfaction with the deployment of ZOOM International CallREC IP recording solution.
Raiffeisen Bank dd Zagreb replaces their existing recording solution and vendor to improve reliability and benefit from better support.
ZOOM CallREC proves its reliability in provisioning critical call recording for 144 Notuf, the emergency dispatch center of lower Austria.
Interamerican deploys Genesys SIP server and Genesys Quality Management solution (OEM of ZOOM QM suite) to support its insurance business.