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ZOOM operates 100% indirect sales channels and relies on the close cooperation with its partners to serve customers worldwide. It is ZOOM's mission to enable its partners to develop their business and to support the ZOOM QM Suite end-users.
 Implementation Support
ZOOM support technicians work together with the partners to implement ZOOM solutions at the customer site. Skills and knowledge is transferred to the partner and the end-user to make they feel comfortable supporting and operating the ZOOM solutions in their environment.
 Training & Certification
ZOOM provides classroom and online training for partners to become ZOOM certified. ZOOM certified partners will be qualified to support and deliver valuable services to the end-users.
The ZOOM Academy provides detailed information about the offered training programs and schedule.
 Quality Management Consulting
Are you looking for ways to reduce your compliance risk and increase customer satisfaction without damaging agent performance?
ZOOM's quality management consultants are here to help your organization embrace the opportunities that the ZOOM quality management solution has to offer.
What can ZOOM quality management consultants do for you?
The ZOOM quality management consultants will focus on five key areas including but not limited to:
- Lowering Average Handle Times (AHT) by analyzing how agents handle calling scripts and wrap up tasks.
- Reducing agent turnover and enhancing employee morale by improving coaching techniques and feedback.
- Increasing revenue per call by identifying up-sell & cross-sell opportunities and sharing best practices.
- Increasing first call resolution (FCR) by identifying inefficient communication practices and recommending techniques to gain information from customers and explain solutions to customers politely but quickly.
- Enabling you to respond quickly to changes in legislation, client requirements and product specifications while keeping your finger constantly on your contact center's pulse.
Your journey to a fully operational quality process includes the following:
- An extensive, in depth discovery procedure where our consultants find out what makes your contact center processes tick.
- A thorough analysis to define precisely the gapbetween your current situation and where you would like to be, once you have installed ZOOM's quality management solution and a plan for how to bridge it.
- Help for your organization to make the leap to ZOOM enabled quality management.
- Continuous service, staying by your side to give you as much support as you need during the transition phase, and beyond.
Our contact center quality management consultants would be delighted to talk to you about any of the following services:
- Quality audits – get the "outside" view on how your quality processes are working.
- ZOOM CallREC, ScreenREC, SpeechREC and ScoreCARD user training – we can help you get your staff up and running with these tools as fast as possible.
- On site and online consultancy – getting the best out of the ZOOM quality management solution, expert advice on quality management best practices and how to make them happen, with ZOOM.
- Consultant training – learn how to help your customers get the best out of ZOOM's quality management solution from ZOOM's own quality management consultants!
 “Make it so!” Contact us today!
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