ZOOM and the products from the ZOOM QM Suite provide solutions for contact centers, emergency services and small (to) medium business in a range of verticals such as Finance, Government, Health Care, Services, Retail and Education.
Contact Center Quality Management
Take firm control over your Contact Centers' Quality & Performance and gain valuable business insight.
Quality management provides the ability to evaluate the overall performance of the contact center, compare agent skills and introduce a systematic, controlled process for increasing quality and performance, in line with your organization’s goals. ZOOM ScoreCARD is a time–saving quality & performance management tool, which converts the often vaguely defined quality management process into a manageable program established on tangible facts.
Contact Center Goals
Contact Center specific goals require flexible and customizable QM tools. ZOOM ScoreCARD provides you with a variety of scoring methods aligned with your specific KPIs and business objectives. Define your goals, create benchmarks and continuously assess your progress.
Compliance and Liability Recording
Regardless of the industry, the need to reduce liability or to meet PCI DSS, HIPAA, Sarbanes–Oxley and Securities & Exchange Commission requirements will require you to record customer interactions.
ZOOM CallREC provides the ability to save a call from the start of the conversation even when the recording is requested during or after the conversation has ended. The recording can be forwarded or emailed with the press of a button.
Fulfill your compliance recording requirements
On Demand Call Recording for Sales and