Creating an excellent partner and customer experience is the driving factor that motivates ZOOM personnel, meeting the needs of partners and customers in providing a successful technology support operation.
With a local presence and a global reach, ZOOM is commited to ensure smooth operation of ZOOM products in the customers environment.
The Global Support Team operated from ZOOM's HQ in the Czech Republic is at your service. Every day, at any time.
Work together with an engineer.... your engineer !
Any reported customer issue is logged by ZOOM's first line support and immediately assigned to one of ZOOM's highly skilled support engineers. The issue will remain the responsibility and will receive the full attention of the engineer in charge to ensure the fastest resolution possible.
 Contact ZOOM Support
ZOOM International Support Center Global phone: +420 222 554 112 Americas phone: +1 (512) 553 4569 E-mail: helpdesk@zoomint.com
Self Service
If you already have a ZOOM Support account use the ZOOM Support Service Portal to register your support case. In other cases, please use the contact details above.
Prevention is better than cure...
ZOOM Sentinel is a unique service for the remote proactive monitoring of ZOOM solutions which requires no permanent remote connectivity yet provides a 24/7 operation. Sentinel monitors system parameters such as free memory, CPU load, disk space etc. in addition to the individual application parameters (e.g. core functionality, decoder and its queue, record servers, storage communicator etc. for CallREC application).
Sentinel communicates with the main monitoring platform by sending e-mail messages in a set interval. This provides a constant stream of status information without the necessity of a permanently established connection.
In the event of a warning or problem, ZOOM's dedicated service and support department will take immediate action to resolve any issue.
The GUI for the Sentinel monitoring is accessible to the customer and SNMP traps can be configured to alert the customers preferred monitoring platform.
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