Supported Platforms & Deployment Scenarios

ZOOM products both fully support and integrate with the Cisco and Genesys IP telephony and contact center platforms.The integration facilitates the seamless exchange of user and interaction data between the contact center platform and the ZOOM QM Suite products.

The ZOOM products are deployed in different scenarios depending on customer requirements for availability, scalability and performance. The tight integration with the customers infrastructure enables an integrated fail-over and disaster recovery process.

ZOOM pre-sales and implementation support, together with the channel partner, assist the customer in designing the optimal deployment architecture including hardware and storage requirements.

   Contact ZOOM technical pre-sales for any questions about the supported platforms or options for deployment.