Cisco Unified Contact Center Enterprise |
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Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network–to–desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling the business to rapidly deploy a distributed contact center infrastructure. IntegrationFor integration with UCC Enterprise, ZOOM CallREC is connected with JTAPI to the CUCM Cluster and through the CTIOS adapter to the UCC Enterprise Cluster. Voice calls are recorded on dedicated SPAN/RSPAN ports from the central switches. The UCC adapter receives the call routing related data including AgentIDs, Agent Names, Skill Groups and other related data from Cisco UCC Enterprise. Supported Versions
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