Cisco Unified Communications 500 Series

Cisco UC 500 series provides an affordable, easy-to-manage communications system for small business. The UC500 series supports from 8 to 104 users in flexible deployment models, a wide array of IP phone models, public switched telephone network (PSTN) interfaces and internet connectivity with security services. Paired with ZOOM QM Suite products such as ZOOM CallREC this solution offers affordable recording for liability, compliance and on-demand recording for small to medium business (SMB)

Integration

Similar to using Cisco Unified Communications Express, a passive recording method is utilized where SCCP signaling is captured on the SPAN port and the call information is derived from that signaling.

Supported Versions

Passive Recording – SCCP protocol

• Cisco Unified Communications 500 Series (500, 520 and 560)