Cisco Unified Communications Manager Express

Cisco Unified Communications Manager Express provides powerful call processing for Cisco Unified IP Phones as part of a converged voice and data solution empowered by Cisco routers. This low cost but powerfully solution paired with products from the ZOOM QM Suite provides small and medium size business with advanced communications capabilities for liability, compliance and on-demand recording.

Integration

ZOOM CallREC is integrated with Cisco Unified Communications Manager Express using a Passive Recording method where SCCP signaling is captured on the SPAN port and the call information is derived from that signaling.

Supported Versions

Passive Recording – SCCP protocol

  • Cisco Unified CallManager Express version 4.0
  • Cisco Unified Communications Manager Express version 4.1
  • Cisco Unified Communications Manager Express version 4.3
  • Cisco Unified Communications Manager Express version 7.0
  • Cisco Unified Communications Manager Express version 8.0
  • Cisco Unified Communications 500 Series

Hybrid Recording – JTAPI and SCCP protocols

Note: Active Recording with UCM, switched to Passive Recording in SRST mode.

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