Supported protocols:
- Cisco JTAPI Interface adapter
- Cisco Skinny Client Control Protocol
- SIP
Supported audio formats:
- WAV
- MP3 (adjustable bitrate)
- Speex (adjustable quality)
Supported payloads for recorded audio:
- G.711 a-Law / µ-Law
- G.729 (with Annexes A, B, AB)
Supported conversation types:
- IP phone – IP phone, IP phone – Voice GW
- IP phone – CTI port, Voice GW – CTI port
Local IPT calls support:
- Redirection, Conferences, Transfers
- Parked and picked-up calls, barged calls
- Shared lines, extension mobility
- Calls directed to CTI ports / applications (e.g. IVR)
Integration options:
- Built-in support for Cisco Unified IPCC Express and Enterprise
- Built-in support for Genesys Contact Center
- Java and web based API for 3rd party application integration
Management and Monitoring:
- Built-in call lifecycle management tools to record, archive, backup, restore and erase calls
- Reporting and statistical tools
- Monitoring tools - full SNMP support
Platforms and OS support:
- User interface accessible by web browser (Internet Explorer,
Mozilla / Firefox and Safari fully supported) with localization into
many languages
- Linux RedHat Enterprise 4
- CentOS release 4
- No additional costs for licenses required!
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