ZOOM International

Supported protocols:

• Cisco JTAPI Interface adapter
• Cisco Skinny Client Control Protocol
• SIP

Supported audio formats:

• WAV
• MP3 (adjustable bitrate)
• Speex (adjustable quality)

Supported payloads for recorded audio:

• G.711 a-Law / µ-Law
• G.729 (with Annexes A, B, AB)

Supported conversation types:

• IP phone – IP phone, IP phone – Voice GW
• IP phone – CTI port, Voice GW – CTI port

Local IPT calls support:

• Redirection, Conferences, Transfers
• Parked and picked-up calls, barged calls
• Shared lines, extension mobility
• Calls directed to CTI ports / applications (e.g. IVR)

Integration options:

• Built-in support for Cisco Unified IPCC Express and Enterprise
• Built-in support for Genesys Contact Center
• Java and web based API for 3rd party application integration

Management and Monitoring:

• Built-in call lifecycle management tools to record, archive, backup, restore and erase calls
• Reporting and statistical tools
• Monitoring tools - full SNMP support

Platforms and OS support:

• User interface accessible by web browser (Internet Explorer, Mozilla / Firefox and Safari fully supported) with localization into many languages
• Linux RedHat Enterprise 4
• CentOS release 4
• No additional costs for licenses required!