ZOOM International

ZOOM CallREC® is a multichannel recording solution for contact centers and unified communications environments.
CallREC is easy to install and use and allows you to centrally manage your entire deployment. The robust enterprise features will help you meet all of your compliance recording needs.

• Search for calls using parameters such as customer ID or order number enabled by out-of-the-box integration with your contact center and CRM
• Leverage SPANless (device based) recording to save time on network configuration and reconfigurations when network topology changes
• Play back calls using ZOOM Advanced Player, which allows you to play the entire customer interaction in one recording, including IVR, transfers, holds and conferences
• Use selective call encryption to protect sensitive recordings
• Keep data secure with an audit trail for each and every user action
• Benefit from the on demand recording function for your back offi ce
• Use the robust Media Lifecycle Management tools
• Helps you meet compliance requirements for PCI-DSS, HIPAA,SEC 17a-3 and 4 and SOX

Appliance Contents

The ZOOM CallREC VMware appliance is a full distribution of CallREC containing:

• ZOOM CallREC
• ZOOM ScreenREC
• Cisco UCCE / UCCX Integration Modules
• Genesys Integration Module
• LiveMON
• ZOOM Advanced Player
• ZOOM Media Lifecycle Management tools

• VMware-ESX 3.5 and 4.0
• Preconfigured for Cisco Skinny Protocol
• Configurable for Cisco JTAPI or Generic SIP

• Maintenance and Support for CallREC or VMware is not included. Maintenance and Support for CallREC can be purchased by contacting the ZOOM sales department ( This email address is being protected from spam bots, you need Javascript enabled to view it ) or by contacting ZOOM
• The 30 days evaluation license will be provided on request using this form.
  
• Limited to 5 concurrent recorded calls
• SPAN based recording mode requires a dedicated physical NIC on the VMware host

Download, License and Getting Started Guide

• This appliance can be downloaded from the ZOOM Partner Portal . 
• The software will not be fully functional without the 30 days evaluation license that needs to be requested using this form.
• For installation and getting started details, please download the Getting Started Guide