| Contact Center Solutions |
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Contact centers are still today the main point of contact with your customers. Maintaining high quality of service and client satisfaction with fast problem resolution is essential to maintain and improve your market position. ZOOM’s solution range offers many tools that target contact center environments:ZOOM CallREC® is a state-of-the-art IP call recording solution for contact centers of all sizes. With role-based users access, intuitive web user interface and strong security CallREC is a choice of multinational companies around the world. ZOOM ScoreCARD is a quality management solution tightly integrated with CallREC offering a methodology how to evaluate and improve your contact center performance.ZOOM SpeechREC is a simple, intuitive, yet powerful speech analytics tool that allows you to unlock valuable business data and leverage the information across the entire organization. ZOOM WorkFORCE improves the operational efficiency of your contact center by accurately forecasting expected workload and intelligently scheduling agents to effectively handle that workload. ZOOM ScreenREC is a software solution that enables you to watch and record your agent's computer screens. Monitoring the agent's desktops is an excellent tool for supervision, evaluation and training.
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