| Customer Quotes |
Mr. Edward Dore, Hostcomm’s Technical Support Manager, Great Britain"ZOOM’s IP call recording solution fulfilled all our expectations and met with the requirement criteria. The installation was flawless, the web based interface is easy to use and most importantly to us, the system has proved to be reliable, cost effective and truly supports the increasing demands for hosted recording services." Mr. Jacques Rossouw, Head of Converge Technologies, Alexander Forbes Group IT, South Africa"After an extensive trial period, we selected ZOOM CallREC® due to its reliability, ease of use and most importantly ease of installation and distributed and flexible architecture. It means that as our company grows and our recording needs continue to increase, CallREC will grow with our needs without the need of system upgrades," said Mr. Jacques Rossouw, Head of Converge Technologies, Alexander Forbes Group IT, South Africa. "ZOOM’s forward-looking attitude, expertise in IP solutions and guaranteed support for our expanding capacity is crucial to Alexander Forbes maintaining its commitment to customers for quality of service." e4e's President, Technical Support, Stephen Muirhead, USA"ZOOM's CallREC call recording solution is deployed in our centers located in the US, UK, and India. e4e is customer-centric and our commitment to delivering quality service to its customers meant that we required a call recording solution which is flexible, reliable and able to grow together with our organization. After a comprehensive evaluation of solutions currently available on the market, including a full installation at one of our sites, e4e chose ZOOM for its commitment to support, ease of installation, the company's 'can-do' attitude and its attractive cost of ownership. ZOOM met all our functional and performance requirements. Our Quality Assurance Department is delighted with the product and has found CallREC very easy to use. CallREC has exceeded our expectations and has become a vital tool to help e4e deliver best-in-class service and support to its customers." Jana Vojtíšková, Contact Center Director for Generali, Czech Republic"Generali has been using ZOOM CallREC ® for over a year now and the solution is running flawlessly. We appreciate the care of ZOOM International during the implementation phase as well as after-sales support. ZOOM CallREC® is used daily for evaluation of agent work and serves as a great tool for call center productivity improvement. I can't imagine not having such a solution anymore." Libor Penc, Head Supervisor MERO ČR, Czech Republic"We found the ZOOM ASH (Application for Emergency Management) application very useful in the first ever accident on the "Družba" oil pipeline owned by our company MERO ČR, a.s.. In solving the emergency ZOOM ASH was a most valuable aid not only for perfect management of the situation, but in the following analysis of supervisors work as well. ZOOM ASH assured that all actions taken fulfilled the rules and the regulations of MERO ČR, a.s." |
