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ZOOM part of largest URAL Region Contact Center Deployment |
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07/14/10 |
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ZOOM QM Suite improves quality and customer
service in largest deployed URAL Region Contact Center (Uralsvyazinform)
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Cisco Vault Series : QM in Cisco Contact Centers |
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06/04/10 |
Join us, Cisco and Cisco Partners in The Vault Series by the Emerging Markets Partner Organization.
The Vault is a comprehensive initiative to provide informative and relevant webcasts for Cisco partners in Emerging Markets. Unlock the knowledge to enable you to unlock more business.
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06/04/10 |
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ZOOM is pleased to announced the launch of ZOOM QM Suite 4.6 bringing
you Enterprise Class performance, scalability and flexibility plus a
range of functional enhancements and new features.
Read more on the ZOOM blog
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ZOOM ScoreCARD version 4.5.1 |
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03/31/10 |
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ZOOM International is pleased to announce the latest release of ZOOM's Quality Management Solution, ScoreCARD version 4.5.1, with new features such as the Contact Center Dashboard, Custom Role Manager and more enhancements to support your business requirements for Quality Management. |
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ZOOM now VMware technology alliance partner |
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08/31/09 |
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ZOOM International is pleased to announce that we have recently become a VMware technology alliance partner. ZOOM International is currently the only software vendor in the Czech Republic to hold this distinction.
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ZOOM Releases CallREC 4.4 |
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08/10/09 |
ZOOM International is pleased to announce the latest release of our flagship product, CallREC version 4.4 with new features and enhancements to support your business requirements for IP Multimedia Recording, Quality Management, Speech Analytics, and Workforce Management within the unified communications marketplace.
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ZOOM and Enterprise Workforce Optimization Solution Provider GMT Announce Strategic Partnership |
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07/15/09 |
Companies combine award-winning solutions to create WorkFORCE framework for Cisco channel partners.
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ZOOM announces the release of SpeechREC |
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06/16/09 |
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ZOOM International is please to announce that they have signed a reseller agreement with CallMiner to integrate speech analytics into ZOOM’s suite of software solutions for contact centers.
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ZOOM releases ZOOM CallREC® 4.3 |
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04/01/09 |
ZOOM International is pleased to announce the latest release of their flagship product, ZOOM CallREC® 4.3 with new features and enhancements to support your business requirements for IP call recording within the unified communications marketplace.
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ZOOM substantially strengthens its management: new senior colleagues join the team |
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03/11/09 |
In order to continue and expand ZOOM International’s presence in the global contact centre marketplace, ZOOM is delighted to announce new colleagues with senior experience to join the management team to assist in achieving the company’s growth and stated business plan for FY2009.
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Wishing you a Joyful Holiday Season and a New Year of good Health, Happiness and Prosperity |
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12/19/08 |
ZOOM International during this time of celebrations and festivities is pleased to donate to, and be associated with the following charitable organization; The Salvation Army, looking after and supporting those, less fortunate than ourselves during this Holiday Season.
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The Emergency Communication & Coordination Center of Lower Austria and ZOOM CallREC® |
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10/08/08 |
The Emergency Communication & Coordination Center of Lower Austria (ECCCLA) has become the latest organization to install ZOOM Internationals IP telephony call recording solution, ZOOM CallREC® to support their contact centres requirements for a proven, robust voice recording technology.
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Credit Solutions Call Centers Add Robust Call Monitoring Solution – Press Release |
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09/28/08 |
RICHARDSON, TX - (July 16, 2008) - With an estimated 8 million American households expected to be using social personal finance Web sites by 2012, Credit Solutions is investing heavily in state-of-the-art IP technologies designed to improve response time and overall customer satisfaction.
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ZOOM CallREC® implemented into M-Video Service |
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09/26/08 |
M-Video, one of the biggest retailers in Russia has successfully implemented the ZOOM CallREC® multimedia recording solution into their call centre.
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Dimensional Fund Advisors and ZOOM CallREC® |
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09/15/08 |
Dimensional Fund Advisors, a company which manages assets exclusively for institutional investors and the clients of registered financial advisors, has chosen the ZOOM CallREC® IP call recording solution to support their call recording requirements throughout their company.
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