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Piraeus implements ZOOM CallREC® at their Belgrade contact centre |
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04/11/08 |
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Piraeus Bank, one of the most dynamic and active financial organisations in Southern Europe has chosen the ZOOM CallREC® IP call recording solution to support their requirements at their contact centre in Belgrade, Serbia.
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First Tennessee adopts ZOOM CallREC® for their contact centre |
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04/08/08 |
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First Tennessee Bank, a full-service provider of financial products and services for businesses and consumers, has implemented the ZOOM CallREC® IP call recording solution, to support their IP telephony requirements at their corporate headquarters in Memphis, TN.
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ZOOM International at the Call Center World Business Forum 2008 |
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03/25/08 |
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ZOOM International attended the 7th International Business-forum, Call Center World, Russia/CIS – 2008, as a sponsor of the conference and an active participant in the show.
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ZOOM participates in the Cisco ISPN Road Show 2008 |
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03/04/08 |
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This year, ZOOM International has been selected to participate in the CEE Cisco ISPN Road Show 2008, presenting ZOOM CallREC to Cisco Partners throughout the main cities of the region.
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Cisco’s Strategic Contact Centre Customer of the Year USA 2007 implements ZOOM CallREC® |
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01/24/08 |
ZOOM International is pleased to announce that the ZOOM CallREC® call recording solution has been implemented as one of the technologies to create Cisco’s Contact Centre Customer of the Year USA 2007.
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ZOOM attains Genesys ‘Premier’ business partner status |
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12/21/07 |
ZOOM International is pleased to announce their elevated position to Genesys ‘Premier’ partner, providing ZOOM’s clients with additional services that are complementary to Genesys applications, including enhanced access to technology, education, sales and marketing support.
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ZOOM International presented its solutions during the Contact Center Forum in Saint-Petersburg |
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12/05/07 |
The first international Contact Center Forum took place on 29 of November in the Ambassador hotel in Saint-Petersburg. Regardless of the fact that it was the first contact center event in the Northern Capital of Russia it attracted the great deal of interest among the professional community.
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ZOOM CallREC® Contact Center Suite wins "Best Retail Application" at CIPTUG 2007 |
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11/01/07 |
ZOOM CallREC® Contact Center Suite took the honours for ‘Best Retail Application’ at this year’s CIPTUG Annual Conference 2007 at the Austin Convention Centre-Texas.
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ZOOM - A fast growing Central European technology company |
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10/18/07 |
This year, Deloitte’s 8th consecutive Central European Technology Fast 50 competition results were announced in the residential space at the Municipal Library in Prague, Czech Republic.
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ZOOM International opens a regional office in Moscow |
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10/05/07 |
In September 2007, ZOOM International opened its regional office in Moscow. Partners will now be provided with direct assistance to support each stage of the work undertaken for each partner’s customer through ZOOM’s local presence. Working with customers indirectly, provides the maximum level of support available, from pre-sales through to each stage of implementation for partners.
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Genesys and ZOOM Develop Partnership to Provide IP Call Recording Solutions |
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08/30/07 |
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Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company, has announced the establishment of a partnership with ZOOM International, a call recording and contact center quality management solutions company, and will integrate ZOOM International’s IP call recording solution into the Genesys contact center suite.
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ZOOM International is awarded CIPTUG membership with Cisco Systems |
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08/09/07 |
ZOOM International is pleased to announce to our clients and business partners, our recent award of membership to the Cisco IP Telecommunication Users Group (CIPTUG) to enhance the services that we currently provide to our customers, taking these services to the next level in the IP telephony marketplace.
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The Czech Republic State has implemented CallREC into the High Court |
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07/19/07 |
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The Czech Republic’s State High Court has introduced ZOOM CallREC with in their courtroom facilities in Prague, Czech Republic, migrating away from traditional telephony technology to a fully functional IP telephony solution. ZOOM CallREC, the call recording solution was implemented to record telephone conversations and support the High Courts day to day working requirements.
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ZOOM ScreenREC – screen recording for Czech Airlines contact centre |
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06/10/07 |
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Czech Airlines (ČSA), the Czech Republic’s national airline carrier, head-quartered in Prague, Czech Republic, has become latest client to fully implement into their contact center, ZOOM ScreenREC, a software application tool that records and monitors the computer screens of contact center agents, improving agent quality monitoring and raising the level of professional service that ČSA provides to their customers.
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Solution Innovation 2006 Cisco Czech Republic award for ZOOM |
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04/26/07 |
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ZOOM International received award from Cisco Systems Czech Republic “Solution Innovation 2006“ for the third time in a row. The award was officially bestowed at the annual conference Cisco Expo 2007 Czech Republic and it is confirmation of close relationship between ZOOM and Cisco on solutions and promotion Cisco IP telephony in Czech Republic.
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