ZOOM International

IP Solutions, pure and simple.

IP Solutions, pure and simple
Analyst Quote
"ZOOM International has already established itself on the European market and has developed a strong partnership with Cisco. ZOOM International is ideally positioned to further expand and become a global player in this market segment in the near future. The company’s strong R&D base and its growing international partner portfolio further solidifies its position as a core market player. "

Kristina Soukup
Analyst, Frost & Sullivan
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Products Overview

ZOOM CallREC®

    is a call recording software solution for IP telephony, contact centers and hosted environments. CallREC features an intuitive web-based user interface, call life cycle management, user access based on roles and privileges, total and on-demand recording and more.

ZOOM ScoreCARD

    is a comprehensive and fair contact center quality management tool for scoring and improving agent performance. ScoreCARD produces rich reports which identify agent strengths and weaknesses in service, interactions and communication.

ZOOM SpeechREC

    Conversations recorded in the Contact Centre have been an untapped resource containing valuable business data…until now. ZOOM SpeechREC speech analytics solution gives you the key data you need to drive your business forward. SpeechREC was built in close cooperation with CallMiner – the leader in enterprise speech analytics solutions.

ZOOM WorkFORCE

    Is a workforce management technical framework that greatly improves the operational efficiency of your contact center by accurately forecasting expected workload and intelligently scheduling agents to effectively handle that workload. By partnering with industry leaders, ZOOM is able to deliver the workforce management solution your organization has been waiting for.

ZOOM ScreenREC

    is a software solution that monitors and records the computer screens of contact center agents, providing a company with the means to evaluate the performance of individual/groups of contact center agents throughout a business organization.
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News

07/14/10 ZOOM part of largest URAL Region Contact Center Deployment
ZOOM QM Suite improves quality and customer service in largest deployed URAL Region Contact Center (Uralsvyazinform) Read the press release More...

06/04/10 Cisco Vault Series : QM in Cisco Contact Centers
Join us, Cisco and Cisco Partners in The Vault Series by the Emerging Markets Partner Organization. The Vault is a comprehensive initiative to provide informative and relevant webcasts for Cisco partners in Emerging Markets. Unlock the knowledge to enable you to unlock more business. More...

06/04/10 ZOOM QM Suite 4.6
ZOOM is pleased to announced the launch of ZOOM QM Suite 4.6 bringing you Enterprise Class performance, scalability and flexibility plus a range of functional enhancements and new features. Read more on the ZOOM blog . More...

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IP Solutions, pure and simple.

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