ZOOM International

IP Solutions, pure and simple.

IP Solutions, pure and simple
Analyst Quote
"ZOOM International has already established itself on the European market and has developed a strong partnership with Cisco. ZOOM International is ideally positioned to further expand and become a global player in this market segment in the near future. The company’s strong R&D base and its growing international partner portfolio further solidifies its position as a core market player. "

Kristina Soukup
Analyst, Frost & Sullivan
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Products Overview
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ZOOM CallREC®

    is a call recording software solution for IP telephony, contact centers and hosted environments. CallREC features an intuitive web-based user interface, call life cycle management, user access based on roles and privileges, total and on-demand recording and more.
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ZOOM VoiceBOX

    is a voicemail solution for Cisco IP telephony networks and contact centers. With both individual and group voice mailboxes, VoiceBOX is an easy to use solution with intuitive access to messages through web based interface, IP phone XML services and through an IVR tree.
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ZOOM ScoreCARD

    is a comprehensive and fair contact center quality management tool for scoring and improving agent performance. ScoreCARD produces rich reports which identify agent strengths and weaknesses in service, interactions and communication.
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ZOOM ScreenREC

    is a software solution that monitors and records the computer screens of contact centre agents, providing a company with the means to evaluate the performance of individual/groups of contact centre agents throughout a business organisation.
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News

04/11/08 Piraeus implements ZOOM CallREC® at their Belgrade contact centre
Piraeus Bank, one of the most dynamic and active financial organisations in Southern Europe has chosen the ZOOM CallREC® IP call recording solution to support their requirements at their contact centre in Belgrade, Serbia. More...

04/08/08 First Tennessee adopts ZOOM CallREC® for their contact centre
First Tennessee Bank, a full-service provider of financial products and services for businesses and consumers, has implemented the ZOOM CallREC® IP call recording solution, to support their IP telephony requirements at their corporate headquarters in Memphis, TN. More...

03/25/08 ZOOM International at the Call Center World Business Forum 2008
ZOOM International attended the 7th International Business-forum, Call Center World, Russia/CIS – 2008, as a sponsor of the conference and an active participant in the show. More...

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IP Solutions, pure and simple.
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