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Find out how ZOOM ScreenREC can be employed with in your contact centre, providing benefits and cost savings to support your business’s day to day operations.
- Monitor the computer screens and record the complete performance of every contact centre agent, from contact initiation to ‘wrap-up’ termination.
- Evaluate an agent’s professional skill sets, visually tracking the applications utilized to resolve a customer’s issue.
- Create in-house training programs to enhance and improve agent skill sets, increasing adaptability and performance levels.
- Reduce the number of recurrent issues faced by your agents through the analysis of existing CRM procedures against captured computer screen recordings.
- Enhance the performance ratings of your agents at work, and in doing so, the operating performance of your business overall.
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