| Introduction |
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ZOOM ScreenREC is a software solution that monitors and records the computer screens of contact center agents, providing a company with the means to evaluate the performance of individual/groups of contact centre agents throughout a business organization. Combined with call recording, captured screens can assist the management team in assessing the overall skill of their agents. Additionally it allows supervisors to point out the strengths and weaknesses of each and every contact session to the new agents that are undergoing training.
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