ZOOM International

IP Solutions, pure and simple.

IP Solutions, pure and simple
Introduction

ZOOM ScreenREC is a software solution that monitors and records the computer screens of contact centre agents, providing a company with the means to evaluate the performance of individual/groups of contact centre agents throughout a business organisation.

Combined with call recording, captured screens can assist the management team in assessing the overall skill of their agents. Additionally it allows supervisors to point out the strengths and weaknesses of each and every contact session to the new agents that are undergoing training.

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Business benefits Find out how ZOOM ScreenREC can be employed with in your contact centre, providing benefits and cost savings to support your business’s day to day operations.

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Product features See the key product feature overview.

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Technical specifications ZOOM ScreenREC technical specifications at a glance - see the detailed list of technical features, parameters and system capabilities.

 

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News

04/11/08 Piraeus implements ZOOM CallREC® at their Belgrade contact centre
Piraeus Bank, one of the most dynamic and active financial organisations in Southern Europe has chosen the ZOOM CallREC® IP call recording solution to support their requirements at their contact centre in Belgrade, Serbia. More...

04/08/08 First Tennessee adopts ZOOM CallREC® for their contact centre
First Tennessee Bank, a full-service provider of financial products and services for businesses and consumers, has implemented the ZOOM CallREC® IP call recording solution, to support their IP telephony requirements at their corporate headquarters in Memphis, TN. More...

03/25/08 ZOOM International at the Call Center World Business Forum 2008
ZOOM International attended the 7th International Business-forum, Call Center World, Russia/CIS – 2008, as a sponsor of the conference and an active participant in the show. More...

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IP Solutions, pure and simple.
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