ZOOM International

IP Solutions, pure and simple.

IP Solutions, pure and simple
Introduction

ZOOM ScreenREC is a software solution that monitors and records the computer screens of contact center agents, providing a company with the means to evaluate the performance of individual/groups of contact centre agents throughout a business organization.

Combined with call recording, captured screens can assist the management team in assessing the overall skill of their agents. Additionally it allows supervisors to point out the strengths and weaknesses of each and every contact session to the new agents that are undergoing training.

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Business benefits Find out how ZOOM ScreenREC can be employed with in your contact center, providing benefits and cost savings to support your business’s day to day operations.

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Product features See the key product feature overview.

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Technical specifications ZOOM ScreenREC technical specifications at a glance - see the detailed list of technical features, parameters and system capabilities.

 

News

12/17/09 New ZOOM ScoreCARD version 4.5
ZOOM International is pleased to announce the latest release of ZOOM's Quality Management Solution, ScoreCARD version 4.5, with new features and enhancements to support your business requirements for Quality Management. More...

08/31/09 ZOOM now VMware technology alliance partner
ZOOM International is pleased to announce that we have recently become a VMware technology alliance partner. ZOOM International is currently the only software vendor in the Czech Republic to hold this distinction. More...

08/10/09 ZOOM Releases CallREC 4.4
ZOOM International is pleased to announce the latest release of our flagship product, CallREC version 4.4 with new features and enhancements to support your business requirements for IP Multimedia Recording, Quality Management, Speech Analytics, and Workforce Management within the unified communications marketplace. More...

 
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IP Solutions, pure and simple.

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