ZOOM International

IP Solutions, pure and simple.

IP Solutions, pure and simple

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Product Features

Automated Categorization – Out of the box categorization of behaviors and procedures like repeat call language, greetings, politeness, and media mentions
Predefined multi-dimensional reports with drill-down to call playback
Acoustic signal measurements for call duration, percent silence, and agitation
Search for words or phrases with the ability to expand, refine, or reduce results
Direct integration with your call recorder with aggregation of key call attributes
Reports on key call metrics including volume, length, silence, emotional calls, repeat calls, longest calls and word frequency
Automatic extraction of actionable information from recorded conversations
Monitoring of topics, key metrics, and business indices indicative of performance
Identification of topics of concern, trends or spikes in key measures requiring attention
Root Cause analysis of data and listening to calls representative of points of interest
Ability to take corrective action by leveraging supporting data, to make necessary business changes and repeat to measure effectiveness of change

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News

12/17/09 New ZOOM ScoreCARD version 4.5
ZOOM International is pleased to announce the latest release of ZOOM's Quality Management Solution, ScoreCARD version 4.5, with new features and enhancements to support your business requirements for Quality Management. More...

08/31/09 ZOOM now VMware technology alliance partner
ZOOM International is pleased to announce that we have recently become a VMware technology alliance partner. ZOOM International is currently the only software vendor in the Czech Republic to hold this distinction. More...

08/10/09 ZOOM Releases CallREC 4.4
ZOOM International is pleased to announce the latest release of our flagship product, CallREC version 4.4 with new features and enhancements to support your business requirements for IP Multimedia Recording, Quality Management, Speech Analytics, and Workforce Management within the unified communications marketplace. More...

IP Solutions, pure and simple.

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