ZOOM International

IP Solutions, pure and simple.

IP Solutions, pure and simple

Corporate

Products

Solutions

Professional services

Partners

Customer Success

Customer Care and Support

News and Events

Product Features

Automated Categorization – Out of the box categorization of behaviors and procedures like repeat call language, greetings, politeness, and media mentions
Predefined multi-dimensional reports with drill-down to call playback
Acoustic signal measurements for call duration, percent silence, and agitation
Search for words or phrases with the ability to expand, refine, or reduce results
Direct integration with your call recorder with aggregation of key call attributes
Reports on key call metrics including volume, length, silence, emotional calls, repeat calls, longest calls and word frequency
Automatic extraction of actionable information from recorded conversations
Monitoring of topics, key metrics, and business indices indicative of performance
Identification of topics of concern, trends or spikes in key measures requiring attention
Root Cause analysis of data and listening to calls representative of points of interest
Ability to take corrective action by leveraging supporting data, to make necessary business changes and repeat to measure effectiveness of change

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News

07/14/10 ZOOM part of largest URAL Region Contact Center Deployment
ZOOM QM Suite improves quality and customer service in largest deployed URAL Region Contact Center (Uralsvyazinform) Read the press release More...

06/04/10 Cisco Vault Series : QM in Cisco Contact Centers
Join us, Cisco and Cisco Partners in The Vault Series by the Emerging Markets Partner Organization. The Vault is a comprehensive initiative to provide informative and relevant webcasts for Cisco partners in Emerging Markets. Unlock the knowledge to enable you to unlock more business. More...

06/04/10 ZOOM QM Suite 4.6
ZOOM is pleased to announced the launch of ZOOM QM Suite 4.6 bringing you Enterprise Class performance, scalability and flexibility plus a range of functional enhancements and new features. Read more on the ZOOM blog . More...

IP Solutions, pure and simple.

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