ZOOM International

Generating business intelligence is the key goal of ZOOM’s SpeechREC speech analytics solution. Mine the recorded calls in your contact center and generate compelling out-of-the-box reports that will provide your organization with actionable intelligence for every customer interaction. SpeechREC is a simple, intuitive, yet powerful speech analytics tool that allows you to unlock valuable business data and leverage the information across the entire organization.

ZOOM’s SpeechREC analytics solution is the result of the successful partnership with CallMiner, the leader in enterprise speech analytics solutions. SpeechREC is an enterprise speech analytics solution that will help you improve customer service, call center operations, and improve the bottom line.

	Business Benefits Experience immediate ROI within the Contact Center through reduced QM costs, AHT, and call volume while improving customer satisfaction and retention.
	Product Features See the key product feature overview.
	Product Screenshots A picture is worth a thousand words. Take a look at SpeechREC screenshots from the users interface and view the intuitive environment.