ZOOM International

IP Solutions, pure and simple.

IP Solutions, pure and simple
Analyst Quote
"ZOOM International has already established itself on the European market and has developed a strong partnership with Cisco. ZOOM International is ideally positioned to further expand and become a global player in this market segment in the near future. The company’s strong R&D base and its growing international partner portfolio further solidifies its position as a core market player. "

Kristina Soukup
Analyst, Frost & Sullivan
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Strategic and Technology Partners

ZOOM's partners are the recognized world leaders in technology. We provide state-of-the-art solutions by partnering with other software vendors, hardware companies, applications providers and other organizations that add value to our offering to make sure that we offer the best possible value to you, the customer.

Cisco Systemscisco_new_logo

Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. Cisco's vision is to change the way people work, live, play and learn.

www.cisco.com


redhat

Red Hat

Founded in 1993, Red Hat is the premier Linux and open source provider and the most recognized Linux brand in the world. Red Hat serves global enterprises through technology and services made possible by the open source model. Solutions include Red Hat Enterprise Linux operating platforms, sold through a subscription model, and a broad range of services: consulting, 24x7 support, Red Hat Network. Red Hat's global training program operates in more than 60 locations worldwide and features RHCE, the global standard Linux certification.

www.redhat.com


Genesys genesys_logo

Genesys, a subsidiary of Alcatel, is one of the world’s leading software providers for call and contact centres. Its open and infrastructure-independent solutions support companies in the management and optimisation of customer contacts by telephone, fax, e-mail, Internet, chat and self service voice portals. Genesys solutions are used by Global 2500 companies, authorities and telecommunications providers in 80 countries. Over 100 million customer interactions are carried out every single day.

www.genesyslab.com


CallMiner

callminer_logoCallMiner is the leader in enterprise speech analytics. CallMiner Eureka!® enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements

www.callminer.com


GMT

gmt_logoGMT’s workforce management and performance optimization solutions create competitive advantage by enabling companies to improve customer service and sales across their enterprise, while decreasing their labor expenses. The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that can be deployed in throughout a company’s contact center, branch office and back office departments and is priced to deliver rapid return-on-investment.

www.gmt.com


Microsoft

logo microsoftMicrosoft Corporation is an American multinational computer technology corporation. It develops, manufactures, licenses and supports a wide range of software products for computing devices. Headquartered in Redmond, Washington, USA, its best selling products are the Microsoft Windows operating system and the Microsoft Office suite of productivity software. These products have prominent positions in the desktop computer market, with market share estimates as high as 90% or more as of 2003 for Microsoft Office and 2006 for Microsoft Windows, in line with the company's original mission of "a computer on every desk and in every home, running Microsoft software".

www.microsoft.com


VMware

vmware logoVMware is the global leaer in virtualization solutions from the desktop to the datacenter –- bringing cloud computing to businesses of all sizes. Customers rely on VMware to reduce capital and operating expenses, ensure business continuity, strengthen security and go green.

www.vmware.com

News

07/14/10 ZOOM part of largest URAL Region Contact Center Deployment
ZOOM QM Suite improves quality and customer service in largest deployed URAL Region Contact Center (Uralsvyazinform) Read the press release More...

06/04/10 Cisco Vault Series : QM in Cisco Contact Centers
Join us, Cisco and Cisco Partners in The Vault Series by the Emerging Markets Partner Organization. The Vault is a comprehensive initiative to provide informative and relevant webcasts for Cisco partners in Emerging Markets. Unlock the knowledge to enable you to unlock more business. More...

06/04/10 ZOOM QM Suite 4.6
ZOOM is pleased to announced the launch of ZOOM QM Suite 4.6 bringing you Enterprise Class performance, scalability and flexibility plus a range of functional enhancements and new features. Read more on the ZOOM blog . More...

 
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IP Solutions, pure and simple.

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