|
ZOOM's partners are the recognized world leaders in technology. We
provide state-of-the-art solutions by partnering with other software
vendors, hardware companies, applications providers and other
organizations that add value to our offering to make sure that we offer
the best possible value to you, the customer.
Cisco Systems, Inc. is the worldwide leader in networking for the
Internet. Today, networks are an essential part of business, education,
government and home communications, and Cisco Internet Protocol-based
(IP) networking solutions are the foundation of these networks. Cisco
hardware, software, and service offerings are used to create Internet
solutions that allow individuals, companies and countries to increase
productivity, improve customer satisfaction and strengthen competitive
advantage. The Cisco name has become synonymous with the Internet, as
well as with the productivity improvements that Internet business
solutions provide. Cisco's vision is to change the way people work,
live, play and learn.
www.cisco.com
Founded in 1993, Red Hat is the premier Linux and open source provider
and the most recognized Linux brand in the world. Red Hat serves global
enterprises through technology and services made possible by the open
source model. Solutions include Red Hat Enterprise Linux operating
platforms, sold through a subscription model, and a broad range of
services: consulting, 24x7 support, Red Hat Network. Red Hat's global
training program operates in more than 60 locations worldwide and
features RHCE, the global standard Linux certification.
www.redhat.com
Genesys, a subsidiary of Alcatel, is one of the world’s leading
software providers for call and contact centres. Its open and
infrastructure-independent solutions support companies in the
management and optimisation of customer contacts by telephone, fax,
e-mail, Internet, chat and self service voice portals. Genesys
solutions are used by Global 2500 companies, authorities and
telecommunications providers in 80 countries. Over 100 million customer
interactions are carried out every single day.
www.genesyslab.com
CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!® enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements
www.callminer.com
GMT
GMT’s workforce management and performance optimization solutions create competitive advantage by enabling companies to improve customer service and sales across their enterprise, while decreasing their labor expenses. The company’s product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools – together delivering a complete solution that can be deployed in throughout a company’s contact center, branch office and back office departments and is priced to deliver rapid return-on-investment.
www.gmt.com
Microsoft Corporation is an American multinational computer technology corporation. It develops, manufactures, licenses and supports a wide range of software products for computing devices. Headquartered in Redmond, Washington, USA, its best selling products are the Microsoft Windows operating system and the Microsoft Office suite of productivity software. These products have prominent positions in the desktop computer market, with market share estimates as high as 90% or more as of 2003 for Microsoft Office and 2006 for Microsoft Windows, in line with the company's original mission of "a computer on every desk and in every home, running Microsoft software".
www.microsoft.com
VMware is the global leaer in virtualization solutions from the desktop to the datacenter –- bringing cloud computing to businesses of all sizes. Customers rely on VMware to reduce capital and operating expenses, ensure business continuity, strengthen security and go green.
www.vmware.com
|