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ZOOM WorkFORCE management partnerships allow ZOOM to deliver value to call center strategic planners, workforce analysts, supervisors and agents so they can effectively forecast all types of contact center work and enable greater control over schedules, planning and resource allocation. The result is a solution that intelligently matches supply and demand and lets supervisors immediately recognize and react to staffing issues by allocating agents to the areas of greatest need; whether it be billing, outbound, inbound, or other teams.
Combined with call recording, quality management, and speech analytics, WorkFORCE helps customers to cover all the key areas of their business so they can see clear improvements in efficiency, performance, and cost.
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Business Benefits
Find out how ZOOM WorkFORCE can be employed in your contact center, providing benefits and cost savings to support your business’s day to day operations.
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Product Features See the key product feature overview.
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Product Screenshots
A picture is worth a thousand words. Take a look at WorkFORCE screenshots from the user interface and view the intuitive environment.
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