ZOOM International

IP Solutions, pure and simple.

IP Solutions, pure and simple

Corporate

Products

Solutions

Professional services

Partners

Customer Success

Customer Care and Support

News and Events

Product Features

A great workforce management application will have a significant positive impact on the critical success factors of your Call Center. ZOOM’s WorkFORCE, in partnership with GMT, the leader in workforce management solutions, puts those critical success factors clearly in reach. Some of the most important product features are:

Agent view including a global view of ScoreCARD evaluations and a detail view of skill set scores
Supervisor screen that enables viewing the questionnaires and specific skill set types (greetings, politeness, upsell, etc.)
A combined reporting view that includes legacy GMT data (hours worked, compliance info) along with quality performance metrics from ZOOM ScoreCARD (evaluation scores, skill set scores)

Print page

News

12/17/09 New ZOOM ScoreCARD version 4.5
ZOOM International is pleased to announce the latest release of ZOOM's Quality Management Solution, ScoreCARD version 4.5, with new features and enhancements to support your business requirements for Quality Management. More...

08/31/09 ZOOM now VMware technology alliance partner
ZOOM International is pleased to announce that we have recently become a VMware technology alliance partner. ZOOM International is currently the only software vendor in the Czech Republic to hold this distinction. More...

08/10/09 ZOOM Releases CallREC 4.4
ZOOM International is pleased to announce the latest release of our flagship product, CallREC version 4.4 with new features and enhancements to support your business requirements for IP Multimedia Recording, Quality Management, Speech Analytics, and Workforce Management within the unified communications marketplace. More...

IP Solutions, pure and simple.

Developed by Picabo.cz, a.s. | Design by Studio DESTINY