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US Cloud Accelerator Program

After three years in cloud based SaaS call recording, we have launched the US Cloud Accelerator Program for channel partners looking to capitalize on cloud-based contact center opportunities.

US Cloud Accelerator Program
Accelerate your business with us. The program was designed with a “partner first” framework in mind.

 

JOIN THE PROGRAM

 

Accelerator Program Features

Flexible Contract Terms

Flexible Contract Terms

Whether you invoice your customer monthly or quarterly, ZOOM will mirror your invoice and cancellation terms to help simplify your cash flow equation.

Designed for the cloud

Designed for the Cloud

ZOOM offers a software portfolio designed for the cloud with an integration story that encompasses virtualized data centers and VDI technology.

Enhanced technical certification

Enhanced Technical Certifications

ZOOM has established technical curriculum for partners looking to offer customers different levels of support and increase service revenues.

Joint marketing funds

Joint Marketing Funds

Leverage ZOOM cloud marketing funds to generate sales leads, increase brand awareness, and educate technical prospects on the benefits of adopting cloud services.

 

Holistic Business Approach 

ZOOM Holistic solutions chart

Win more deals by providing your clients with ZOOM comprehensive solutions including:

Become Our Partner 

We sell 100% indirectly through our network of certified partners to provide the highest standards of service to clients. We support our certified partners with full business, marketing, and technical support to help develop their businesses.

 

BECOME OUR PARTNER

Become ZOOM Business Partner

Expand your offering, win more deals

Leverage your pitches by providing comprehensive contact center solutions, including both technical and business related solutions. ZOOM provides a comprehensive set of tools that will make your offer complete.

Increase your overall margin

Increase your overall margin

While overall margins for contact center deals fall, grab the opportunity to increase your profit by integrating ZOOM into your projects. You can expand your business even further by providing professional services or joining our Partner Incentive Program.

Rely on ZOOM quality products

Rely on our quality products and services

Selling our solutions means providing your clients with reliable software and services that are simple to deploy, maintain, and use. Our 24/7 support is always ready to provide you with help. 

 

Register and protect your deals

 Protect your deals

Register your deals on the ZOOM Portal to protect them in pitches. We value the effort that our partners invest into designing deals and thus care about transparency of the deal registration process.

 

 Partner Incentive Program

Join our Partner Incentive Program focused on generating leads for your company. We understand that our function is not only to provide technical and consultancy products, but also to expand your marketing reach.

 

Power-up your promos

Get reimbursed up to 5% on every deal closed with ZOOM. Expand your business by spending the reimbursement on promotion. Let us help you market similar tasks. 

 

 

ZOOM Certification 

By becoming a ZOOM Certified Partner, you get the best selling experience. Leverage our progressive discount structure as well as marketing and sales support that will help you drive your business further down the road.

 

Partnership level

Advantages

Requirements(*)

     

Certified

Discount level 1 Signed NDA
     

Silver

Discount level 2
Marketing support
Can deliver professional services
Can quote CallREC Lite
Signed NDA, Partner Contract
Annual revenue commit per region
     

Gold

Discount level 3 (highest)
Marketing support
Can deliver professional services
Can quote all single server installations
Signed NDA, Partner Contract
Annual revenue commitment per region
Two ZOOM Certified Implementation Engineers

 * Please contact us for a complete list of terms and conditions.

ZOOM Strategic Partners

Our carefully-selected ZOOM technology partners, which include software vendors, hardware companies, and applications providers, are recognized world leaders in technology and help enable ZOOM to provide state-of-the-art solutions that offer the best possible value to customers.

 

 Cisco Compatible Icon

Cisco Systems

The long and close relationship between ZOOM and Cisco has been (and still is) the driver for the truly inside-out support for the Cisco platform. See the ZOOM profile in the Cisco Solutions Catalog.

Genesys OEM partner

Genesys

Selected by Genesys as an OEM partner, the ZOOM QM Suite is offered worldwide as Genesys Quality Management to meet the demanding enterprise requirements for performance, scalability and robustness. Visit Genesys Quality Management product page.

 ZOOM Teleopti WFO Solution

Teleopti

We have selected Teleopti to become our strategic partner for WFM. Together we deliver a flexible, scalable and comprehensive WFO solution for contact centers Teleopti WFM.

 Sipera

Sipera Systems

ZOOM is proud to a partner with Sipera in providing a tested reference architecture for secure and flexible call recording. Sipera’s depth of knowledge in the security arena matched with ZOOM’s IP telephony expertise is a powerful combination. See the ZOOM Profile on Sipera's webpage.

 Oracle

Oracle

ZOOM products natively support the Oracle RDBMS to match customers' enterprise volume– and performance needs. Small and medium business customers may choose to use PostgreSQL as a lightweight and cost–effective solution. 

 vmware logo

VMware

As a VMware technology alliance partner, ZOOM fully supports data center virtualization to optimize the usage of customers' resources. ZOOM product distributions are made available as VMware virtual images. See the ZOOM profile at vmware.com.

 Red Hat Llinux

Red Hat

ZOOM customers are able to choose between product distributions for CentOS or Red Hat Enterprise depending on their individual needs. Visit the Red Hat homepage.

ZOOM Training

We provide training courses for our partners to enable them to deliver a high level of Professional Services surrounding the Quality Management Suite.

Our courses are custom-made for technical staff and focus on deployment, installation, configuration, administration, and support. In-house trainers have extensive technical and support experience and knowledge. Courses are provided in English and are hosted at the ZOOM training facility in Prague, Czech Republic. Pre-sales workshops can be provided on-site at your company or done via video conference.

Our courses cover typical challenges that partners face when working with the Quality Management Suite. Having certified technical staff in place is also one of the prerequisites for attaining Golden Partner status.

  

REQUEST MORE INFORMATION

 

Generate Revenue

Generate Revenue

Get additional revenue by providing clients with professional services that include the deployment and maintenance of ZOOM solutions.

Get closer to clients

Get Closer to Clients

Increasing technical expertise also means more opportunities to talk directly to clients, which helps to develop closer relationships.

 

Pre-Sales Training:

Taylor-made trainings that cover both technical and business pre-sales phases, this training helps our partners to position, scale, and sell ZOOM solutions to their clients. We focus equal attention on both technical and business aspects so that our partners are able to sell even more advanced solutions.

  • What’s new in recent versions
  • Roadmap highlights
  • Pre-sales tools
  • Architecture
  • ZQM Solution Reference Design
  • Business process alignment (see Performance Booster)

 

Upcoming technical training courses: 

 

April 14th – April 17th
ZOOM Expert Technical Training

  • Become a ZOOM Certified Expert and provide the highest level of professional service with every project. Go beyond the scope of all our previous courses.
  • 3.5 days in Prague, Czech Republic 
  • Topics: Inter-module communication, Configuration files, Log files, Database schema, Troubleshooting different scenarios, PCI DSS troubleshooting, Database maintenance, Patching, Debugging, Upgrades, HA recording.
  • List price: 2500 USD
  • Download details

May 19th – May 23rd
ZOOM Professional Technical Training

  • Become a skilled ZOOM Certified Professional to provide exceptional services on every project. Acquire the skill and technical expertise required to implement and support ZOOM Quality Management.
  • 5 days in Prague, Czech Republic 
  • Topics: Introduction to ZOOM Quality Management, Preparing CUCM for active recording, CallREC interface, Single Server Configuration, Integration UCCX and UCCE, Troubleshooting commong call recording issues,LiveMON, ScreenREC, Cluster Configuration, Media Lifecycle Management, PCI DSS, ScoreCARD, SpeechREC.
  • List price: 2500 USD
  • Download details

June 2nd - June 6th
Genesys Quality Management Professional Technical Training

  • Become a skilled ZOOM Certified Professional to provide exceptional services on every project. Acquire the skill and technical expertise required to implement and support Genesys Quality Management solution.
  • 5 days in Prague, Czech Republic 
  • Topics: GQM Products, Call Recording, SIP Server and Media Server Configuration, Single Server Configuration, Screen Capture, Live Monitor, Integrating AVAYA and Cisco, Cluster Configuration, Media Lifecycle Management, PCI DSS, Quality Manager
  • Download details

June 23rd – June 26th
ZOOM Expert Technical Training

Become a ZOOM Certified Expert and provide the highest level of professional service with every project. Go beyond the scope of all our previous courses.

  • 3.5 days in Prague, Czech Republic 
  • Topics: Inter-module communication, Configuration files, Log files, Database schema, Troubleshooting different scenarios, PCI DSS troubleshooting, Database maintenance, Patching, Debugging, Upgrades, HA recording.
  • List price: 2500 USD
  • Download details