This is the first of a series of webinars targeted at our customers' top challenges. It will be focused on improving Average Handling Time (AHT). ZOOM's Quality Management Consultant, Liam Anderson will give an introduction about why AHT is important and the generic ways to improve it.

Moses Velasco, ZOOM's Product Manager will then demonstrate how these best practices can be leveraged in ZOOM ScoreCARD. The webinar will be on Thursday, September 29th again in two different times starting at 10am CET and again at 11am EST. Click on the time shown as links to register now.