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ZOOM International Americas

 

A Comprehensive Solution

A Comprehensive Solution

 
ZOOM Quality Management Suite is a comprehensive, modern solution for managing contact center and back office performance. We strive to keep our solution easy to deploy, maintain and use.
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Indirect Sales Model

Indirect Sales Model

 
We deliver software solutions through a network of highly reputable technology partners all around the globe. Our competitive solutions expand our partners' business and help them develop deep partnerships with their end clients.
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Widely Recognized

Widely Recognized

 
Our solution is now positioned as an insightful emerging WFO vendor in the Gartner Magic Quadrant. We have been rated by DMG Consulting and rank among Deloitte's Fast 50 of fast developing companies in Europe.
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ZOOM Quality Management Suite

We have built the suite with simplicity and ease-of-use in mind. Reduce agent attrition, one of the biggest challenges contact centers face, by introducing the right quality management processes.

 

Partnering with ZOOM

We sell 100% indirectly through the network of certified partners to provide the highest standards of service to clients. We support them with full business, marketing, and technical support to help developing their businesses.

 

 

Latest News

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US team promotion

US team promotion

We are thrilled to announce the promotion of two members of the ZOOM team into expanded roles.   After five years of exceptional service Brian Shore is now President, Worldwide Sales, Service and Support. In this role Brian will focus his talents...

US Cloud Accelerator

US Cloud Accelerator

We are pleased to announce continued advancement in the space with the launch of the SaaS Accelerator Program for channel partners looking to capitalize on cloud-based contact center opportunities.      ZOOM entered the SaaS market for call recording 3 years ago and...

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US Cloud Accelerator Program

After three years in cloud based SaaS call recording, we have launched the US Cloud Accelerator Program for channel partners looking to capitalize on cloud-based contact center opportunities.  Learn more >>>

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ZOOM Quality Management Products

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Cisco Call Recording

Interaction recording solution supporting: active, passive and enhanced passive recording methods. PCI DSS compliant recording and storage. Enhanced media lifecycle management for effective storage of recorded interactions.

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Quality Management

Quality Management solution including Universal player and integrated Speech Analytics. Group managers' workflow includes powerful search for calls based on speech tags, quick individual evaluation or more comprehensive evaluation planner and questionnaire manager.

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Speech Analytics

ZOOM SpeechREC is a powerful speech analytics solution for small and large organizations that allows you to analyze (mine) calls for customer satisfaction patterns. Generate compelling out-of-the-box reports that will provide your organization with detailed actionable intelligence for every customer interaction.

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Workforce Management powered by Teleopti

Modular WFM based on best-of-breed WFM and QM solutions and standards-based open interfaces. Combine QM and WFM data in Teleopti Agent Portal, create customized dashboards and scorecards. Use agent’s quality score for performance based planning.

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Screen Capture of Agents’ Desktops

Evaluate agents' performance based on both recorded voice and desktops. Replay both in Universal Player - convenient, easy to use, yet powerful interaction player.

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Live Monitoring of Agents

Live Monitoring gives contact center supervisors a real-time overview of all active calls, allowing them to monitor the call in real-time as well as see the attached data.

Contacts Americas