The Art and Science of the Contact Center

Have you seen our contact center, WFO & quality management suite?

ZOOM's innovative solutions elevate your customers' experience while providing compliance & insights.
VIEW WEBINAR

ZOOM productS:

FOR contact centers, back office, compliance, & sales & Marketing teams:

Capture Customer Interactions

  • Call & Video Recording
  • Live Monitoring
  • Screen & App Recording
  • Omnichannel APIs(web, email, chat, etc)
  • Voice Of The Customer

Analyze Customer Interactions

  • Speech Analytics
  • Performance Analytics
  • Search Analytics
  • Automatic or Manual Tagging

Improve Customer Interactions

  • Quality Management
  • eLearning
  • Workforce Management
Capture_Improve_Analyze

ZOOM is Hiring Engineers!

Read more about the types of engineers we are looking for, why ZOOM is a great place to work, and more.

LEARN MORE

ZOOM Supports GDPR!

The GDPR affects more than just the EU. Any company serving EU citizens needs to understand GDPR compliance. 

VIEW THE WEBINAR

ZOOM has an 88 NPS® Score for the trailing 365 days (as of 1 May 2018)!

Capture Customer Experience

Every customer interaction contains a wealth of data that is worth capturing.

callcentre-agents_01

Maintain Compliance

ZOOM will help you maintain GDPR, MiFID II, HIPPA and PCI/ DSS compliance:


pci-dss_500x281_01

How to Achieve a High NPS®

ZOOM's CEO shares an executive's view of NPS® and what it takes to reach 82.

How to Achieve a High NPS®

Contact Center Analytics

ZOOM Performance Analytics(ZPA) provides business intelligence without all the complexity

18-Q3_WW_ZPA_GFX01_500x281_V02

Who uses ZOOM?

1700+ customers of ALL sizes who operate across 90+ countries. Here is a small sample of recognizable brands:

logo-rostelecom.png
logo-vodafone.png
logo-Canal@2x.png
logo-cat.png
logo-darpa.png
logo-AmeriGas.png
logo-IBM.png
homecredit-logo.jpg
logo-Finansbank.png
logo-TataSky.png
logo-generali.png
logo-allianz.png
logo-Johns-hopkins.jpg
logo-bloomberg.png
logo-BNP-Paribas.png
logo-DHL.png
logo-enel.png
logo-shell.png
logo-att.png
logo-tmobile.png
logo-porsche-naples.png
logo-144.jpg
Are you ready to take a closer look?
Schedule a demo
A Comprehensive

A Comprehensive Solution

The ZOOM Workforce Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

Read More
indirect sales model

Indirect Sales Model

We deliver software solutions through a network of highly reputable technology partners all around the globe. Our competitive solutions expand our partners' business and help them develop partnerships with their end clients.

Read More
widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

Read More
ZOOM Performance Analytics helps you manage the contact center, maintain compliance & elevate your customers' experience

Contact Center Analytics with ZPA

Measuring your customer experience is critical for contact centers to prevent attrition and protect revenue.
 
ZOOM Performance Analytics (ZPA) is a simplified, centralized analytics tool with pre-configured dashboards, contact center metrics and reports that can integrate systems quickly.
 
Learn More
About ZOOM
ZOOM helps customers align the contact center with strategic organization goals of increased revenue and decreased customer attrition.  Our software captures the true sentiment of customer experiences, providing a true north to guide contact centers in the analysis of people, processes, technologies and assets.  To date ZOOM has helped over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.
Learn more about ZOOM »

#1 Customer Satisfaction

See why DMG Consulting ranked ZOOM #1 in customer satisfaction.

Keep yourself up to date

Read the latest news from the world of customer service.

Let's partner up!

Resell ZOOM in your region. 

© 2018 ZOOM International
Continue To Solutions
ZOOM Workforce Optimization Solution meets your compliance and liability requirements, and helps you achieve the highest level of customer satisfaction possible.
http://www.zoomint.com/solutions/call-recording