ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study
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ZOOM: The Art and Science of the Contact Center™ 

ZOOM 6.3 is Here!

Our Biggest Release Ever Helps Improve
Digital Customer Experiences in the Contact Center

  • Capture media from the most pervasive telephony platforms and omnichannel apps on the market.
  • Achieve compliance for the EU's GDPR, Integrate with EPIC Healthcare APIs for PCI-DSS Compliance.
  • Build a Smarter Contact Center with the new ZOOM Search Analytics and Tagging.

 

VIEW THE WEBINAR

ZOOM Wins a Stevie® Award

Among thousands of applicants worldwide, ZOOM joins ranks of Goldman Sachs, DHL, & Cvent.

ZOOM Wins a Stevie® Award

News: ZOOM Earns 86 NPS

Up from 82 in 2016 and 77 in 2015, ZOOM more than doubles tech industry NPS average of 31.

ZOOM Earns 86 NPS

How to Achieve a High NPS®

ZOOM's CEO shares an executive's view of NPS and what it takes to reach 82.

How to Achieve a High NPS®

Getting started with QM
Get some new ideas about quality management in contact centers.
Getting started with QM

You’ve assembled a crew of amazing people in your contact center.

Help your contact center and back office people do their jobs better, enjoy their work more and keep focused on the things that matter with ZOOM’s solutions.

 

Performance Analytics

Tear down the walls that separate data silos and create the ultimate, unified view, of exactly what is happening in your contact center.

Call, Screen and Video Recording

Capture, store and manage all phone, screen and video recordings for better customer service and improved compliance.

Speech Analytics

Swiftly analyze all your calls to discover and profit from the actionable business intelligence.

Quality Management

Great customer service starts by focusing on the Key Performance Indicators and using your contact center resources efficiently.
Are you ready to take a closer look?
Schedule a demo
A Comprehensive

A Comprehensive Solution

The ZOOM Quality Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

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indirect sales model

Indirect Sales Model

We deliver software solutions through a network of highly reputable technology partners all around the globe. Our competitive solutions expand our partners' business and help them develop partnerships with their end clients.

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widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

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Rostelecom
Vodafone
Canal
CAT
Bauhaus

PCI DSS Compliance in Contact Centers

Whatever your industry and wherever you operate, PCI DSS compliance matters to you.

This free white paper is designed to help you understand the impact PCI DSS has on your agents, as well as the recording and storing of conversations.

Read Now

About ZOOM

ZOOM is a market leader in workforce optimization software. The company has received world-class customer satisfaction honors and an 82%+ net promoter score from analysts, 1500+ customers, and 300+ partners across 90+ countries.

ZOOM's software helps contact centers improve the customer and agent experience—by capturing, analyzing, and improving the quality of all interactions—while addressing back office compliance and risk.

ZOOM’s customers range from sub-100 agent contact centers to some the world’s largest companies—Finansbank, Cigna, Rostelecom, IBM, Lego, and Saudi Aramco." to "Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone.

Learn more about ZOOM »

#1 Customer Satisfaction

See why DMG Consulting ranked ZOOM #1 in customer satisfaction.

Keep yourself up to date

Read the latest news from the world of customer service.

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Continue to: Solutions

ZOOM Workforce Optimization Solution meets your compliance and liability requirments, and helps you achieve the highest level of costumer satisfaction possible.
© 2018 ZOOM International
Continue To Solutions
ZOOM Workforce Optimization Solution meets your compliance and liability requirements, and helps you achieve the highest level of customer satisfaction possible.
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