ZOOM is now doing business as Elevēo

We elevate every encounter for your contact center by recording interactions, improving quality, efficiency & customer experience.
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Our Products:

Media Capture

  • Call & Video Recording
  • Live Monitoring
  • Screen & App Recording
  • Omnichannel Capture (web, email, chat, etc)
  • Radio Recording

Analytics

  • Performance Analytics
  • Speech Analytics
  • Automatic or Manual Tagging
  • Voice of the Customer & Employee
  • NPS Surveys

Compliance

  • Automatic Pause & Resume
  • Salesforce Agent Toolbar
  • Upstream Works Agent Toolbar
  • GDPR, PCI, HIPPA features

Workforce Optimization

  • Quality Management
  • Workforce Management

To assist our customers with COVID-19 we have special programs available now:

Remote Worker Best Practices -  Learn from our experts, how best to enable remote agents, and how this trend may be here to stay.  We have automated quality management for remote workers!

 

Subscription Pricing Options - Learn how to keep upfront costs low for new products & licensing 

 

Special Vendor Replacement Pricing -  Is your vendor charging too much for upgrades?  Move to Eleveo now and avoid upgrade fees.

 

Rapid License Process - Our partners can email sales@zoomint.com  to obtain new licenses within as little as a few minutes

 

Additional remote worker blogs and helpful content: 

Transitioning to Remote

Inside the Mind of a Remote Employee

Your Agents Are Remote. Now What?

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Recognized by Gartner in the 2019 Workforce Engagement Management Magic Quadrant.

We believe this recognition by Gartner verifies our ability to help clients elevate every encounter for their own customers.

 

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Learn how to create Stellar Customer Experience from Frost & Sullivan with this free white paper:  Download Paper

Or download the Frost & Sullivan Webinar: Voice of the Customer mastery, keys to unlocking amazing CX:   Webinar

Supported Platforms:


Global Unified Communication Partners

 

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UCCE
UCCX
CUCM
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Pure Engage
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Cloud Call Recording
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See how elevēo elevates encounters for you!

Elevate Customer Experience

Every customer interaction matters.  We help you capture, measure and react to customer sentiment.

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Maintain Compliance

Our products will help you maintain GDPR, MiFID II, HIPPA and PCI/ DSS compliance:

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Achieve a High NPS®

Our CEO shares an executive's view of NPS®

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Improve Using Analytics

Our Performance Analytics product provides business intelligence without all the complexity.

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Ready to let us help you Elevate Encounters?
GET A DEMO
A Comprehensive Solution

A Comprehensive Solution

Our Workforce Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

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Flexible & Customer Focused

Flexible & Customer Focused

Chose your call platform, add omnichannel inputs like Chat, Email or Social, measure your success with our analytics after a quick and easy implementation. Need guidance? Our support is legendary.  

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widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

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Our performance & speech analytics software helps you maintain critical KPIs & elevate your customer experience