We are… The Art and Science of the Contact Center.™

ZOOM 6.3 is Here!

Our Biggest Release Ever Helps Improve Digital Customer Experiences in the Contact Center
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ZOOM product Overview

FOR contact center, back office, compliance, and sales & Marketing teams:

Capture Customer Interactions

  • Call & Video Recording
  • Live Monitoring
  • Screen & App Recording
  • Omnichannel APIs (web, email, chat, etc.)
  • Voice Of The Customer

Analyze Customer Interactions

  • Speech Analytics
  • Performance Analytics
  • Search Analytics and Tagging

Improve Customer Interactions

  • Quality Management
  • eLearning
  • Workforce Management
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ZOOM is Hiring Engineers!

Read more about the types of engineers we are looking for, why ZOOM is a great place to work, and more.

LEARN MORE

ZOOM 6.3 Supports GDPR!

The GDPR affects more than just the EU. Any company serving EU citizens needs to understand compliance.

VIEW THE WEBINAR

ZOOM has an 88 NPS Score for the trailing 365 days (as of 1 May 2018)!

ZOOM Wins a Stevie® Award

Among thousands of applicants worldwide, ZOOM joins ranks of Goldman Sachs, DHL, & Cvent.

ZOOM Wins a Stevie® Award

News: ZOOM Earns 86 NPS

Up from 82 in 2016 and 77 in 2015, ZOOM more than doubles tech industry NPS average of 31.

ZOOM Earns 86 NPS

How to Achieve a High NPS®

ZOOM's CEO shares an executive's view of NPS and what it takes to reach 82.

How to Achieve a High NPS®

Getting started with QM

Get some new ideas about quality management in contact centers.

Getting started with QM

Who uses ZOOM?

1700+ customers of ALL sizes who operate across 90+ countries. Here is a small sample of recognizable brands:

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Not only does ZOOM have some of the highest customer sat scores in the WFO sector, we have some of the highest across EVERY industry.

ZOOM Platform Support

Unified Communications

Omnichannel Interactions 
Are you ready to take a closer look?
Schedule a demo
A Comprehensive

A Comprehensive Solution

The ZOOM Quality Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

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indirect sales model

Indirect Sales Model

We deliver software solutions through a network of highly reputable technology partners all around the globe. Our competitive solutions expand our partners' business and help them develop partnerships with their end clients.

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widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

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ZOOM products process 10.9 billion calls per year!

PCI DSS Compliance in Contact Centers

Whatever your industry and wherever you operate, PCI DSS compliance matters to you.

This free white paper is designed to help you understand the impact PCI DSS has on your agents, as well as the recording and storing of conversations.

Read Now

About ZOOM

ZOOM is a market leader in workforce optimization software. The company has received world-class customer satisfaction honors and an 88 Net Promoter Score from analysts, 1700+ customers, and 350+ partners across 90+ countries.

ZOOM's software helps contact centers improve the customer and agent experience—by capturing, analyzing, and improving the quality of all interactions—while addressing back office compliance and risk.

ZOOM’s customers range from sub-100 agent contact centers to some of the world’s largest companies—Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone.

Learn more about ZOOM »

#1 Customer Satisfaction

See why DMG Consulting ranked ZOOM #1 in customer satisfaction.

Keep yourself up to date

Read the latest news from the world of customer service.

Let's partner up!

Resell ZOOM in your region. 

Continue to: Solutions

ZOOM Workforce Optimization Solution meets your compliance and liability requirments, and helps you achieve the highest level of costumer satisfaction possible.
© 2018 ZOOM International
Continue To Solutions
ZOOM Workforce Optimization Solution meets your compliance and liability requirements, and helps you achieve the highest level of customer satisfaction possible.
http://www.zoomint.com/solutions/call-recording