Elevate Every Encounter

LEARN HOW

Workforce Engagement Management & Customer Experience Solutions for Contact Centers & Back Office Teams

Do you know how your customers feel about you?

ZOOM helps elevate every encounter for your contact center by capturing interactions, customer sentiment, measuring operational efficiency and providing actionable insights.
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ZOOM Products:

Media Capture

Analytics

Compliance

Workforce Optimization
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ZOOM was recognized by Gartner in the 2019 Workforce Engagement Management Magic Quadrant.

We believe this recognition by Gartner verifies ZOOM's impact helping clients elevate every encounter for their own customers.

 

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Learn How to ZOOM in on Stellar Customer Experience from Frost & Sullivan with this free white paper:  Download Paper

 

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ZOOM is proud to be selected for the cover of CIO Review magazine's Customer Engagement Management (CEM) special edition in April 2019.

The multi-page article describes how ZOOM provides a more impactful approach to customer retention, and helps companies understand how customers feel when interacting with their brand, which is the quintessential component for the protection of revenue.

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ZOOM has an 88 NPS® Score from our customers for the trailing 365 days!  Let us show you how to improve your score.

Capture Customer Experience

Every customer interaction contains a wealth of data that is worth capturing.

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Maintain Compliance

ZOOM will help you maintain GDPR, MiFID II, HIPPA and PCI/ DSS compliance:

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How to Achieve a High NPS®

ZOOM's CEO shares an executive's view of NPS®

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Improve Using Analytics

ZOOM Performance Analytics(ZPA) provides business intelligence without all the complexity.

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Who Uses ZOOM?

1900+ customers of ALL sizes who operate across 90+ countries. Here is a small sample of recognizable brands:

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Ready to let us help you Elevate Encounters?
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A Comprehensive Solution

A Comprehensive Solution

The ZOOM Workforce Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

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Flexible & Customer Focused

Flexible & Customer Focused

Chose your call platform, add omnichannel inputs like Chat, Email or Social, measure your success with our analytics after a quick and easy implementation. Need guidance? ZOOM support is legendary.  

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widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

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Our fully integrated performance analytics help you maintain critical KPIs & elevate your customer experience

Performance Analytics with ZOOM

Measuring customer experience is critical for contact centers to prevent attrition and protect revenue.

ZOOM Performance Analytics (ZPA) is a simplified analytics solution with pre-configured dashboards, contact center metrics, quality management data and reports that improves performance right out of the gate.

We help you make the right decisions quickly.

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About ZOOM

ZOOM guides contact centers towards elevating every customer encounter. Our software captures customer sentiment at the point of contact, providing actionable insights for improving customer experience, optimizing agent effectiveness and maintaining compliance.

No other WEM software provides a full 360 degree view of omni-channel interactions, survey results, customer sentiment and quality reviews in a single place the way ZOOM does.

We serve over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.

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#1 Customer Satisfaction

See why DMG Consulting ranked ZOOM #1 in customer satisfaction.

Keep yourself up to date

Read the latest news from the world of customer service.

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© 2019 ZOOM International