ZOOM: The Art and Science of the Contact Center 

ZOOM Wins a Stevie® Award

Among thousands of applicants worldwide, ZOOM joins ranks of Goldman Sachs, DHL, & Cvent.

ZOOM Wins a Stevie® Award

News: ZOOM Earns 86 NPS

Up from 82 in 2016 and 77 in 2015, ZOOM more than doubles tech industry NPS average of 31.

ZOOM Earns 86 NPS

How to Achieve a High NPS®

ZOOM's CEO shares an executive's view of NPS and what it takes to reach 82.

How to Achieve a High NPS®

Getting started with QM

Get some new ideas about quality management in contact centers.
Getting started with QM

You’ve assembled a crew of amazing people in your contact center.

Help your contact center and back office people do their jobs better, enjoy their work more and keep focused on the things that matter with ZOOM’s solutions.

 

Performance Analytics

Tear down the walls that separate data silos and create the ultimate, unified view, of exactly what is happening in your contact center.

Call, Screen and Video Recording

Capture, store and manage all phone, screen and video recordings for better customer service and improved compliance.

Speech Analytics

Swiftly analyze all your calls to discover and profit from the actionable business intelligence.

Quality Management

Great customer service starts by focusing on the Key Performance Indicators and using your contact center resources efficiently.

Are you ready to take a closer look?
Schedule a demo
A Comprehensive

A Comprehensive Solution

The ZOOM Quality Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

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indirect sales model

Indirect Sales Model

We deliver software solutions through a network of highly reputable technology partners all around the globe. Our competitive solutions expand our partners' business and help them develop partnerships with their end clients.

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widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

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