Elevate Every Encounter

 

LEARN HOW

Do you know how your customers feel about you?

    ZOOM helps elevate every encounter for your contact center by capturing customer emotion, improving efficiency and providing actionable insights.
START TODAY

ZOOM products:

Elevating Encounters for contact centers, back office, compliance, & sales & Marketing teams:

Media Capture

  • Call & Video Recording
  • Live Monitoring
  • Screen & App Recording
  • Omnichannel Capture (web, email, chat, etc)
  • Radio Recording

Analytics

  • Performance Analytics
  • Speech Analytics
  • Search Analytics
  • Automatic or Manual Tagging
  • Voice of the Customer
  • NPS Surveys

Compliance

  • Automatic Pause & Resume
  • Salesforce Agent Toolbar
  • Upstream Works Agent Toolbar
  • GDPR, PCI, HIPPA features

Workforce Optimization

  • Quality Management
  • eLearning
  • Workforce Management
  • Gamification
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ZOOM is Hiring Engineers!

Read more about the types of engineers we are looking for, why ZOOM is a great place to work, and more.

APPLY NOW

ZOOM Supports GDPR!

The GDPR affects more than just the EU. Any company serving EU citizens needs to understand GDPR compliance. 

VIEW THE WEBINAR

Looking for guidance & tools for customer retention? ZOOM has an 88 NPS® Score from our customers for the trailing 365 days!  Let us show you how to improve your score.

Capture & Elevate Customer Experience

Every customer interaction contains a wealth of data that is worth capturing.

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Maintain Compliance

ZOOM will help you maintain GDPR, MiFID II, HIPPA and PCI/ DSS compliance:


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Achieve a High NPS®

ZOOM's CEO shares an executive's view of NPS® and what it takes to reach 82.

How to Achieve a High NPS®

Improve Using Analytics

ZOOM Performance Analytics(ZPA) provides business intelligence without all the complexity

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Who does ZOOM help?

1700+ customers of ALL sizes who operate across 90+ countries. Here is a small sample of recognizable brands:

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Ready to let us help you Elevate Encounters?
LEARN MORE
A Comprehensive

A Comprehensive Solution

The ZOOM Workforce Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

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indirect sales model

Flexible & Customer Focused

Chose your call platform, add omnichannel inputs like Chat, Email or Social, measure your success with our analytics after a quick and easy implementation. Need guidance? ZOOM support is legendary.  

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widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

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ZOOM Performance Analytics helps you manage the contact center, maintain compliance & elevate your customers' experience

Performance Analytics with ZOOM

Measuring your customer experience is critical for contact centers to prevent attrition and protect revenue.
 
ZOOM Performance Analytics (ZPA) is a simplified, centralized analytics tool with pre-configured dashboards, contact center metrics and reports that can integrate systems quickly.
 
We help you make the right decision quickly.
 
Learn More
About ZOOM
ZOOM guides contact centers toward increased revenue and decreased customer attrition by elevating every customer encounter.  Our software captures customer sentiment, providing a true north to guide contact centers in the measurement of people, processes, technologies and assets.  To date ZOOM has helped over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.
Learn more about ZOOM »

#1 Customer Satisfaction

See why DMG Consulting ranked ZOOM #1 in customer satisfaction.

Keep yourself up to date

Read the latest news from the world of customer service.

Let's partner up!

Resell ZOOM in your region. 

© 2019 ZOOM International
Continue To Solutions
ZOOM Workforce Optimization Solution meets your compliance and liability requirements, and helps you achieve the highest level of customer satisfaction possible.
http://www.zoomint.com/solutions/call-recording