We are… The Art and Science of the Contact Center.™

Have you seen our new features?

ZOOM's innovative solutions improve your customers experience while staying in compliance.
VIEW THE WEBINAR

ZOOM product Overview

FOR contact center, back office, compliance, and sales & Marketing teams:

Capture Customer Interactions

  • Call & Video Recording
  • Live Monitoring
  • Screen & App Recording
  • Omnichannel APIs (web, email, chat, radios, etc.)
  • Voice Of The Customer

Analyze Customer Interactions

  • Speech Analytics
  • Performance Analytics
  • Search Analytics and Tagging

Improve Customer Interactions

  • Quality Management
  • eLearning
  • Workforce Management
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ZOOM is Hiring Engineers!

Read more about the types of engineers we are looking for, why ZOOM is a great place to work, and more.

LEARN MORE

ZOOM Supports GDPR!

The GDPR affects more than just the EU. Any company serving EU citizens needs to understand GDPR compliance. 

VIEW THE WEBINAR

ZOOM has an 88 NPS Score for the trailing 365 days (as of 1 May 2018)!

ZOOM Wins a Stevie® Award

Among thousands of applicants worldwide, ZOOM joins ranks of Goldman Sachs, DHL, & Cvent.

ZOOM Wins a Stevie® Award

News: ZOOM Earns 86 NPS

Up from 82 in 2016 and 77 in 2015, ZOOM more than doubles tech industry NPS average of 31.

ZOOM Earns 86 NPS

How to Achieve a High NPS®

ZOOM's CEO shares an executive's view of NPS and what it takes to reach 82.

How to Achieve a High NPS®

Getting started with QM

Get some new ideas about quality management in contact centers.

Getting started with QM
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Not only does ZOOM have some of the highest customer sat scores in the WFO sector, we have some of the highest across EVERY industry.

ZOOM Platform Support

Unified Communications

Omnichannel Interactions 

Are you ready to take a closer look?
Schedule a demo
A Comprehensive

A Comprehensive Solution

The ZOOM Quality Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

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indirect sales model

Indirect Sales Model

We deliver software solutions through a network of highly reputable technology partners all around the globe. Our competitive solutions expand our partners' business and help them develop partnerships with their end clients.

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widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

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ZOOM products process 10.9 billion calls per year!