Elevate Every Encounter

 

 

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Do you know how your customers feel?

ZOOM helps elevate every encounter for your customers by capturing their emotions while providing direction, compliance & insights.
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ZOOM products:

FOR contact centers, back office, compliance, & sales & Marketing teams:

Media Capture

  • Call & Video Recording
  • Live Monitoring
  • Screen & App Recording
  • Omnichannel Capture (web, email, chat, etc)
  • Radio Recording

Analytics

  • Performance Analytics
  • Speech Analytics
  • Search Analytics
  • Automatic or Manual Tagging
  • Customer Experience Surveys
  • NPS Surveys

Compliance

  • Automatic Pause & Resume
  • Salesforce Agent Toolbar
  • Upstream Works Agent Toolbar
  • GDPR, PCI, HIPPA features

Workforce Optimization

  • Quality Management
  • eLearning
  • Workforce Management
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ZOOM is Hiring Engineers!

Read more about the types of engineers we are looking for, why ZOOM is a great place to work, and more.

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ZOOM Supports GDPR!

The GDPR affects more than just the EU. Any company serving EU citizens needs to understand GDPR compliance. 

VIEW THE WEBINAR

ZOOM has an 88 NPS® Score for the trailing 365 days!

Capture Customer Experience

Every customer interaction contains a wealth of data that is worth capturing.

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Maintain Compliance

ZOOM will help you maintain GDPR, MiFID II, HIPPA and PCI/ DSS compliance:


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How to Achieve a High NPS®

ZOOM's CEO shares an executive's view of NPS® and what it takes to reach 82.

How to Achieve a High NPS®

Contact Center Analytics

ZOOM Performance Analytics(ZPA) provides business intelligence without all the complexity

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Who uses ZOOM?

1700+ customers of ALL sizes who operate across 90+ countries. Here is a small sample of recognizable brands:

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Are you ready to take a closer look?
Schedule a demo
A Comprehensive

A Comprehensive Solution

The ZOOM Workforce Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

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indirect sales model

Flexible & Customer Focused

Chose your call platform, add omnichannel inputs like Chat, Email or Social, measure your success with our analytics after a quick and easy implementation. Need guidance? ZOOM support is legendary.  

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widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

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ZOOM Performance Analytics helps you manage the contact center, maintain compliance & elevate your customers' experience

Performance Analytics with ZPA

Measuring your customer experience is critical for contact centers to prevent attrition and protect revenue.
 
ZOOM Performance Analytics (ZPA) is a simplified, centralized analytics tool with pre-configured dashboards, contact center metrics and reports that can integrate systems quickly.
 
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About ZOOM
ZOOM helps customers align the contact center with strategic organization goals of increased revenue and decreased customer attrition.  Our software captures the true sentiment of customer experiences, providing a true north to guide contact centers in the analysis of people, processes, technologies and assets.  To date ZOOM has helped over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.
Learn more about ZOOM »

#1 Customer Satisfaction

See why DMG Consulting ranked ZOOM #1 in customer satisfaction.

Keep yourself up to date

Read the latest news from the world of customer service.

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© 2019 ZOOM International
Continue To Solutions
ZOOM Workforce Optimization Solution meets your compliance and liability requirements, and helps you achieve the highest level of customer satisfaction possible.
http://www.zoomint.com/solutions/call-recording