We are now Elevēo, Powered by ZOOM

Go To Eleveo

Simplified Compliance, Workforce Optimization & Customer Experience Solutions for Contact Centers on Premise or in the Cloud
 

ZOOM is now doing business as Elevēo

We elevate every encounter for your contact center by recording interactions, improving quality, efficiency & customer experience.
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Our Products:

Media Capture

  • Call & Video Recording
  • Live Monitoring
  • Screen & App Recording
  • Omnichannel Capture (web, email, chat, etc)
  • Radio Recording

Analytics

  • Performance Analytics
  • Speech Analytics
  • Automatic or Manual Tagging
  • Voice of the Customer & Employee
  • NPS Surveys

Compliance

  • Automatic Pause & Resume
  • Salesforce Agent Toolbar
  • Upstream Works Agent Toolbar
  • GDPR, PCI, HIPPA features

Workforce Optimization

  • Quality Management
  • Workforce Management

To assist our customers with COVID-19 we have special programs available now:

Remote Worker Best Practices -  Learn from our experts, how best to enable remote agents, and how this trend may be here to stay.  We have automated quality management for remote workers!

 

Subscription Pricing Options - Learn how to keep upfront costs low for new products & licensing 

 

Special Vendor Replacement Pricing -  Is your vendor charging too much for upgrades?  Move to Eleveo now and avoid upgrade fees.

 

Rapid License Process - Our partners can email sales@zoomint.com  to obtain new licenses within as little as a few minutes

 

Additional remote worker blogs and helpful content: 

Transitioning to Remote

Inside the Mind of a Remote Employee

Your Agents Are Remote. Now What?

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Recognized by Gartner in the 2019 Workforce Engagement Management Magic Quadrant.

We believe this recognition by Gartner verifies our ability to help clients elevate every encounter for their own customers.

 

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Learn how to create Stellar Customer Experience from Frost & Sullivan with this free white paper:  Download Paper

Or download the Frost & Sullivan Webinar: Voice of the Customer mastery, keys to unlocking amazing CX:   Webinar

Supported Platforms:


Global Unified Communication Partners

 

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UCCE
UCCX
CUCM
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Pure Engage
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Cloud Call Recording
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See how elevēo elevates encounters for you!

Elevate Customer Experience

Every customer interaction matters.  We help you capture, measure and react to customer sentiment.

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Maintain Compliance

Our products will help you maintain GDPR, MiFID II, HIPPA and PCI/ DSS compliance:

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Achieve a High NPS®

Our CEO shares an executive's view of NPS®

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Improve Using Analytics

Our Performance Analytics product provides business intelligence without all the complexity.

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Who Uses Our Products?

2000+ customers of ALL sizes who operate across 90+ countries. Here is a small sample of recognizable brands:

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logo-DHL
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Ready to let us help you Elevate Encounters?
GET A DEMO
A Comprehensive Solution

A Comprehensive Solution

Our Workforce Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

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Flexible & Customer Focused

Flexible & Customer Focused

Chose your call platform, add omnichannel inputs like Chat, Email or Social, measure your success with our analytics after a quick and easy implementation. Need guidance? Our support is legendary.  

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widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

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Our performance & speech analytics software helps you maintain critical KPIs & elevate your customer experience

Performance Analytics

Measuring customer experience is critical for contact centers to prevent attrition and protect revenue.

Our Performance Analytics product is a simplified analytics solution with pre-configured dashboards, contact center metrics, quality management data and reports that improves performance right out of the gate.

We help you make the right decisions quickly.

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About Eleveo, Powered by ZOOM International

Elevēo was formed to provide effective, simplified solutions for complex contact center problems. 

Our products provide only features needed to elevate contact center operations & processes, are built using modern frameworks and cloud-native technologies that scale & move with your business. 

Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services, and reputation for service.

LEARN MORE ABOUT ELEVEO

#1 Customer Satisfaction

See why DMG Consulting ranked us #1 in customer satisfaction.

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© 2020 ZOOM International