ZOOM: The Art and Science of the Contact Center™ 

Announcing ZOOM 6.0

With a First-in-the-World Innovation:
The ZOOM Omnichannel Search Engine

Watch our 2-Part Webinar with DMG:

  1. DMG: Omnichannel Quality Management Best Practices
  2. ZOOM: 6.0 Product Overview

Watch Webinar

 
 

New ZOOM CEO

Brian Shore Named CEO while Simon Vostry starts Ytica.
Learn more.

amazing-18-years-new-ceo

#1 Workforce Optimization

ZOOM receives perfect scores in DMG's customer satisfaction study. Download the report.

dmg-wfo-report

Find Out Why Partners Love Us
Significant revenue growth, differentiation, and 100% sold through you!
paperheart_596x334_01.jpg

Getting started with QM
Get some new ideas about quality management in contact centers.
getting_started_with_quality_management_book_table

You’ve assembled a crew of amazing people in your contact center.

Help your contact center and back office people do their jobs better, enjoy their work more and keep focused on the things that matter with ZOOM’s solutions.

 

Performance Analytics

Tear down the walls that separate data silos and create the ultimate, unified view, of exactly what is happening in your contact center.

Call, Screen and Video Recording

Capture, store and manage all phone, screen and video recordings for better customer service and improved compliance.

Speech Analytics

Swiftly analyze all your calls to discover and profit from the actionable business intelligence.

Quality Management

Great customer service starts by focusing on the Key Performance Indicators and using your contact center resources efficiently.
Are you ready to take a closer look?
Schedule a demo
A Comprehensive

A Comprehensive Solution

The ZOOM Quality Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

Read More
indirect sales model

Indirect Sales Model

We deliver software solutions through a network of highly reputable technology partners all around the globe. Our competitive solutions expand our partners' business and help them develop partnerships with their end clients.

Read More
widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

Read More
Rostelecom
Vodafone
Canal
CAT
Bauhaus

PCI DSS Compliance in Contact Centers

Whatever your industry and wherever you operate, PCI DSS compliance matters to you.

This free white paper is designed to help you understand the impact PCI DSS has on your agents, as well as the recording and storing of conversations.

Read Now

 

Call Center Week Las Vegas
June  26 - 30, 2017 – Mirage, Las Vegas, NV
booth #411

 

#1 Customer Satisfaction

See why DMG Consulting ranked ZOOM #1 in customer satisfaction.

Keep yourself up to date

Read the latest news from the world of customer service.

Let's partner up!

Resell ZOOM in your region. 

Continue to: Solutions

ZOOM Workforce Optimization Solution meets your compliance and liability requirments, and helps you achieve the highest level of costumer satisfaction possible.
© 2017 ZOOM International
Continue To Solutions
ZOOM Workforce Optimization Solution meets your compliance and liability requirements, and helps you achieve the highest level of customer satisfaction possible.
http://www.zoomint.com/solutions/call-recording
footer-container-bottom.jpg