Do you know how your customers feel about you?

ZOOM elevates every encounter for your contact center by recording interactions, improving quality, efficiency & customer experience.
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To assist our customers with COVID-19 we have special programs available now:

Remote Worker Best Practices -  Learn from our experts, how best to enable remote agents with ZOOM, and how this trend may be here to stay.  We have automated quality management for remote workers!

 

Subscription Pricing Options - Learn how to keep upfront costs low for new ZOOM products & licensing 

 

Special Vendor Replacement Pricing -  Is your vendor charging too much for upgrades?  Move to ZOOM now and avoid upgrade fees.

 

Rapid License Process - ZOOM partners can email sales@zoomint.com  to obtain new licenses within as little as a few minutes

 

Additional remote worker blogs and helpful content: 

Transitioning to Remote

Inside the Mind of a Remote Employee

Your Agents Are Remote. Now What?

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ZOOM was recognized by Gartner in the 2019 Workforce Engagement Management Magic Quadrant.

We believe this recognition by Gartner verifies ZOOM's impact helping clients elevate every encounter for their own customers.

 

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Learn How to ZOOM in on Stellar Customer Experience from Frost & Sullivan with this free white paper:  Download Paper

Or download the Frost & Sullivan & ZOOM International Webinar: Voice of the Customer mastery, keys to unlocking amazing CX:   Webinar

Supported Platforms:


Global Unified Communication Partners

 

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UCCE
UCCX
CUCM
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Pure Engage
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Cloud Call Recording
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ZOOM exists to elevate customer experience & serve the needs of others. The result is an 88 NPS® score from our customers for the trailing 365 days!

Elevate Customer Experience

Every customer interaction matters.  We help you capture, measure and react to customer sentiment.

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Maintain Compliance

ZOOM will help you maintain GDPR, MiFID II, HIPPA and PCI/ DSS compliance:

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Achieve a High NPS®

ZOOM's CEO shares an executive's view of NPS®

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Improve Using Analytics

ZOOM Performance Analytics(ZPA) provides business intelligence without all the complexity.

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Ready to let us help you Elevate Encounters?
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A Comprehensive Solution

A Comprehensive Solution

The ZOOM Workforce Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

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Flexible & Customer Focused

Flexible & Customer Focused

Chose your call platform, add omnichannel inputs like Chat, Email or Social, measure your success with our analytics after a quick and easy implementation. Need guidance? ZOOM support is legendary.  

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widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

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Our performance & speech analytics software helps you maintain critical KPIs & elevate your customer experience