Elevate Every Encounter

LEARN HOW

WFO for contact centers, back office, sales & marketing teams

Do you know how your customers feel about you?

ZOOM helps elevate every encounter for your contact center by capturing customer emotion, improving efficiency and providing actionable insights.
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ZOOM products:

Elevating encounters for contact centers, back office, compliance, sales & marketing teams:

Media Capture

  • Call & Video Recording
  • Live Monitoring
  • Screen & App Recording
  • Omnichannel Capture (web, email, chat, etc)
  • Radio Recording

Analytics

  • Performance Analytics
  • Speech Analytics
  • Search Analytics
  • Automatic or Manual Tagging
  • Voice of the Customer
  • NPS Surveys

Compliance

  • Automatic Pause & Resume
  • Salesforce Agent Toolbar
  • Upstream Works Agent Toolbar
  • GDPR, PCI, HIPPA features

Workforce Optimization

  • Quality Management
  • eLearning
  • Workforce Management
  • Gamification
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ZOOM was recognized by Gartner in the 2019 Workforce Engagement Management Magic Quadrant.

We believe this recognition by Gartner verifies ZOOM's impact helping clients elevate every encounter for their own customers.

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ZOOM is proud to be selected for the cover of CIO Review magazine's Customer Engagement Management (CEM) special edition in April 2019.

The multi-page article describes how ZOOM provides a more impactful approach to customer retention, and helps companies understand how customers feel when interacting with their brand, which is the quintessential component for the protection of revenue.

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Looking for guidance & tools for customer retention? ZOOM has an 88 NPS® Score from our customers for the trailing 365 days!  Let us show you how to improve your score.

Capture Customer Experience

Every customer interaction contains a wealth of data that is worth capturing.

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Maintain Compliance

ZOOM will help you maintain GDPR, MiFID II, HIPPA and PCI/ DSS compliance:

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How to Achieve a High NPS®

ZOOM's CEO shares an executive's view of NPS® and what it takes to reach 82.

How to Achieve a High NPS®

Improve Using Analytics

ZOOM Performance Analytics(ZPA) provides business intelligence without all the complexity.

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Who does ZOOM help?

1700+ customers of ALL sizes who operate across 90+ countries. Here is a small sample of recognizable brands:

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logo-vodafone
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logo-AmeriGas
logo-IBM
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logo-TataSky
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logo-allianz
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logo-bloomberg
logo-BNP-Paribas
logo-DHL
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logo-tmobile
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Ready to let us help you Elevate Encounters?
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A Comprehensive

A Comprehensive Solution

The ZOOM Workforce Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

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indirect sales model

Flexible & Customer Focused

Chose your call platform, add omnichannel inputs like Chat, Email or Social, measure your success with our analytics after a quick and easy implementation. Need guidance? ZOOM support is legendary.  

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widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

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ZOOM Performance Analytics helps you manage the contact center, maintain compliance & elevate your customers' experience

Performance Analytics with ZOOM

Measuring your customer experience is critical for contact centers to prevent attrition and protect revenue.
 
ZOOM Performance Analytics (ZPA) is a simplified, centralized analytics tool with pre-configured dashboards, contact center metrics and reports that can integrate systems quickly.
 
We help you make the right decision quickly.
 

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About ZOOM

ZOOM guides contact centers toward increased revenue and decreased customer attrition by elevating every customer encounter. Our software captures customer sentiment, providing a true north to guide contact centers in the measurement of people, processes, technologies and assets.

To date ZOOM has helped over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.

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#1 Customer Satisfaction

See why DMG Consulting ranked ZOOM #1 in customer satisfaction.

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Read the latest news from the world of customer service.

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© 2019 ZOOM International