The Art and Science of the Contact Center

Have you seen our contact center, WFO & quality management suite?

ZOOM's innovative solutions elevate your customers' experience while providing compliance & insights.
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ZOOM productS:

FOR contact centers, back office, compliance, & sales & Marketing teams:

Capture Customer Interactions

  • Call & Video Recording
  • Live Monitoring
  • Screen & App Recording
  • Omnichannel APIs(web, email, chat, etc)
  • Voice Of The Customer

Analyze Customer Interactions

  • Speech Analytics
  • Performance Analytics
  • Search Analytics
  • Automatic or Manual Tagging

Improve Customer Interactions

  • Quality Management
  • eLearning
  • Workforce Management
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ZOOM is Hiring Engineers!

Read more about the types of engineers we are looking for, why ZOOM is a great place to work, and more.

LEARN MORE

ZOOM Supports GDPR!

The GDPR affects more than just the EU. Any company serving EU citizens needs to understand GDPR compliance. 

VIEW THE WEBINAR

ZOOM has an 88 NPS® Score for the trailing 365 days (as of 1 May 2018)!

Capture Customer Experience

Every customer interaction contains a wealth of data that is worth capturing.

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Maintain Compliance

ZOOM will help you maintain GDPR, MiFID II, HIPPA and PCI/ DSS compliance:


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How to Achieve a High NPS®

ZOOM's CEO shares an executive's view of NPS® and what it takes to reach 82.

How to Achieve a High NPS®

Contact Center Analytics

ZOOM Performance Analytics(ZPA) provides business intelligence without all the complexity

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Are you ready to take a closer look?
Schedule a demo
A Comprehensive

A Comprehensive Solution

The ZOOM Workforce Management Suite is a powerful, easy to use and maintain cutting-edge solution engineered for the best contact center and back office performance possible.

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indirect sales model

Indirect Sales Model

We deliver software solutions through a network of highly reputable technology partners all around the globe. Our competitive solutions expand our partners' business and help them develop partnerships with their end clients.

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widely recognised

Widely Recognized

For years Gartner has ranked us in the Magic Quadrant as an emerging WFO seller, DMG Consulting has ranked us #1 in customer satisfaction, and we’re one of Deloitte’s Fast 50 developing European companies.

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ZOOM Performance Analytics helps you manage the contact center, maintain compliance & elevate your customers' experience